These terms and conditions (“Terms“) apply to your use of PayNow provided by Standard Chartered Bank (Singapore) Limited.

With PayNow, you can link your NRIC number and/or mobile phone number (and/or such other unique identifier as may be permitted by the PayNow Operator for these purposes) to one of your Bank Accounts.  Upon registration, you can provide your Registration Type information to any payer in order to receive funds into your Linked Account. For the purpose of these Terms, the term “PayNow” shall be read to include PayNow QR Service (as defined below).

By completing your PayNow Registration, proceeding with a PayNow Transfer or making a PayNow QR Transaction via PayNow, you agree that:

1. you are bound by these Terms (as may be amended from time to time);
2. these Terms are in addition to the Bank’s Customer Terms, the Current/Cheque/Savings Account and Time Deposit Terms, and any other documents forming part of our banking agreement (collectively, “Relevant Terms”). Such terms may be accessed at https://www.sc.com/sg/terms-and-conditions/personal-banking/;
3. the meaning of key words printed in italicised fonts like thisis explained in our Customer Terms. Some additional key words which apply to the services referred to in these Terms are defined in these Terms; and
4. if there is any conflict or inconsistency, these Terms shall prevail over the Relevant Terms to the extent of such conflict or inconsistency.

Section 1 

1. The following definitions apply for the purposes of these Terms:
   1. “Bank Account” means a valid Singapore Dollar current/cheque/savings account maintained with the Bank.
   2. “Bank Account Token” means a unique reference identifier tagged by a Third Party Platform Provider to users/customers on a Third Party Platform, and can include the Bank’s name, one’s Device ID (as defined below), and one’s Bank Account number.
   3. “Device ID” means the unique identifier identifying the device on which you use or access the Third Party Platform.
   4. “Existing PayNow Payee” has the meaning set out at clause 19.
   5. “Linked Account” has the meaning set out at clause 3(d).
   6. “Masked Bank Account Number” means a partial number of a Bank Account (which is linked to a Third Party Platform for the purposes of funds transfers) that is displayed on the Third Party Platform.
   7. “One-Time PayNow Transfer” means a one-time PayNow Transfer to any PayNow Registered User who is not one of your Existing PayNow Payees.
   8. “Participating Bank” means any bank or other entity, including us, that participates in providing PayNow to its customers.
   9. “PayNow Corporate Registered User” means any entity that has registered and remains registered with a Participating Bank to receive funds via PayNow.
   10. “PayNow Individual Registered User” means any individual who has registered and remains registered with a Participating Bank to receive funds via PayNow.
   11. “PayNow Operator” means the entity appointed by The Association of Banks in Singapore for the purposes of maintaining, managing and operating the central database where the details of PayNow Registrations will be stored and collected.
   12. “PayNow QR Code” means the unique two-dimensional barcode generated by a Participating Bank for a PayNow Registered User for the purpose of identifying a PayNow QR Payee.
   13. “PayNow QR Transaction” means a PayNow Transfer made to a PayNow QR Payee utilising the PayNow QR Service.
   14. “PayNow QR Payee” means a PayNow Registered User who has the ability to generate a personalized PayNow QR Code for the purposes of requesting funds to be transferred to him/her/it through the PayNow QR Service.
   15. “PayNow QR Service” refers to the PayNow QR Code service described in clause 24 below.
   16. “PayNow Recipient” means the PayNow Registered User whose Proxy Information has been provided to the Bank for the purposes of effecting a PayNow Transfer.
   17. “PayNow Registered User” means a PayNow Individual Registered User or a PayNow Corporate Registered User.
   18. “PayNow Registration” means your registration with the Bank to use PayNow.
   19. “PayNow Transfer” means a transfer of funds from any of your Bank Account(s) to a PayNow Recipient via PayNow.
   20. “Proxy Information” means such PayNow Recipient’s proxy details (including NRIC number, mobile phone number or such other unique identifier) as may be registered with the relevant Participating Bank.
   21. “Registration Type” means your NRIC number and/or your mobile phone number (and/or such other unique identifier as may be permitted by the PayNow Operator for these purposes).
   22. “Third Party Platform” means a platform provided by a Third Party Platform Provider and through which PayNow Transfers can take place.
   23. “Third Party Platform Provider” means a third party (other than the Bank) which provides a Third Party Platform.

Section 2

A. PayNow Registration

2. In order to receive funds via PayNow, you must complete your PayNow Registration. If you intend to make a PayNow Transfer only, you do not need to complete a PayNow Registration.
3. To with the Bank:
   1. you must have one or more Bank Accounts;
   2. you must be a valid user of the Bank’s electronic banking services;
   3. you must have a mobile phone number on file with us;
   4. subject to clauses 4 and 5, you must choose at least one Registration Type and link the chosen Registration Type to one of your Bank Accounts (the “Linked Account”) to receive funds via PayNow;
   5. you must create a display name; and
   6. you must be a first-time registrant of PayNow for the Registration Type that you choose. If you had previously registered for PayNow with another Participating Bank and now choose to use the same Registration Type for your PayNow Registration with us, you must first deregister with it before you can proceed with your PayNow Registration with us.
4. If you select a joint Bank Account as your Linked Account, such selection will supersede any prior instructions you and your joint account holders have given to the Bank. That is, the Bank will accept such registration even if such joint Bank Account normally requires the instruction of all account holders to process transactions, and you agree to indemnify the Bank for any losses we incur in acting upon such instructions.
5. Subject to clause 3(f), in :
   1. if you are a citizen or permanent resident of Singapore, you may choose your NRIC number or your mobile phone number or such other unique identifier as may be permitted by the PayNow Operator and the Bank for these purposes, or more than one of them;
   2. if you are neither a citizen nor permanent resident of Singapore, you must use your mobile phone number or such other unique identifier as may be permitted by the PayNow Operator and the Bank for these purposes, or both.
6. Your PayNow Registration is subject to approval by the Bank. If your PayNow Registration is successful, you will receive an SMS acknowledgment upon completion.

B. Changes after your PayNow Registration

7. If there are any changes to your Registration Type, for example if you change or discontinue using your mobile phone number, you must notify the Bank immediately. After the Bank updates its records, the link between that Registration Type and your Linked Account will be automatically deleted. You must then re-register for PayNow using the new Registration Type.

8. If you have not deregistered your Registration Type with the Bank and we are informed by another Participating Bank that it had received an application to register your Registration Type with them, the Bank will attempt to contact you at your mobile phone number and/or your email to verify. If the Bank’s attempts to contact you remain unsuccessful after 3 business days, the Bank will automatically deregister your Registration Type with us and notify you at your email and address last notified to the Bank.

C. Receiving funds via PayNow

9. The Bank shall not be liable for any losses you may suffer as a result of your failure to receive funds via PayNow if:
   1. your is closed, frozen or inaccessible for any reason; or
   2. you fail to provide complete, accurate and up to date information about your Registration Type to the payer.

10. You acknowledge that your use or generation of any PayNow QR Code to receive funds is at your own risk, and that you shall be responsible for verifying the actual receipt of funds by you or your payee.
11. If you know or have been informed that you have received funds through PayNow that you are not entitled to, you shall promptly inform the Bank, and shall cooperate with the Bank on any of the Bank’s requests regarding any investigation and/or the return of the funds to the payer. You shall provide us with instructions on whether to transfer the sum (which was sent in error to you) back to the sender of the funds. You understand that any retention or use of sums erroneously transferred to you where you have had notice of the erroneous transaction may be an offence under the Penal Code (Cap. 224).
12. We shall not be responsible for any liabilities or expenses that are incurred by you as a result of your use of the PayNow QR Code, or any error in any PayNow QR Code generated by you or any third party or any loss or damage suffered by or claimed against you in connection with your use or generation of any PayNow QR Code.
13. You agree to indemnify us against and/or pay us all losses, damages, expenses that we incur as a result of any dispute you have or may have with your beneficiaries or any person about your use or generation of any PayNow QR Code.

D. Your information

14. The details of your PayNow Registration including information regarding your Linked Account, your mobile phone number and/or your NRIC number and/or other unique identifier (depending on your Registration Type), your display name, and your name (collectively, “Your Data”) will be collected and stored in a central database, which is managed and operated by Banking Computer Services Private Limited (“BCS”) for all the Participating Banks including the Bank.
15. By completing your PayNow Registration, you consent to the Bank disclosing:
    1. Your Data to BCS for its use, processing, archival, and disclosure to its service providers and:
       1. a Participating Bank and its customers, for the purposes of providing, maintaining and enhancing PayNow and related services to the Participating Banks and their customers; and
       2. Third Party Platform Providers and their customers/users, for the purposes of providing, maintaining and enhancing PayNow and related services to the Third Party Platform Providers and their customers/users;
    2. Your Data to a Participating Bank and its customers to determine whether you have completed a PayNow Registration and for its use and processing funds transfers via PayNow;
    3. Your Data to a Participating Bank for its disclosure to Third Party Platform Providers and their customers/users, for the purposes as mentioned in clause 15(d) below; and
    4. Your Data to Third Party Platform Providers (whether via BCS, a Participating Bank or otherwise) and their customers/users to determine and/or display on the Third Party Platform whether you have completed a PayNow Registration and for its use and processing funds transfers via PayNow. For the avoidance of doubt, this applies even if you are not a user of the Third Party Platform.

15A. By completing your PayNow Registration, where you use the services of a Third Party Platform or make PayNow Transfers on any Third Party Platform, you also consent to the Bank disclosing information including but not limited to the following:

1. Bank Account Token;
2. Bank Account type;
3. Masked Bank Account Number; and
4. Bank Account number,

to the relevant Third Party Platform Provider for the purposes of providing the Third Party Platform services.

15B. To the extent that “Your Data” (as disclosed pursuant to clause 15 above) or the information disclosed pursuant to clause 15A above comprises personal data, such personal data will be disclosed by the Bank to the relevant third parties in accordance with the Bank’s privacy statement available at www.sc.com/sg/privacy.

16. You acknowledge that any PayNow QR generated by the Bank at your request will embed information in relation to Your Data which is accurate as at the time of PayNow QR Code generation, and you are responsible for discontinuing your or any other third party’s use of any PayNow QR Code that you may have generated. You must ensure the accuracy and completeness of any information embedded in any PayNow QR code generated by you.
17. You must permit the Bank’s mobile app to access the photo library or other such functions that store images or photos in your mobile device in order for you to save your generated PayNow QR Code to your mobile device and to import PayNow QR Code from such photo library or other functions, and you acknowledge that you will hold the Bank harmless from any losses that you may suffer as a result of your doing so.
18. You must permit the Bank’s mobile app to access the messaging applications and such other applications as may be applicable on your mobile device in order for you to share your generated PayNow QR Code from your mobile device with third parties to request funds using PayNow, and you acknowledge that you will hold the Bank harmless from any losses that you may suffer as a result of your doing so.

Section 3

E. PayNow Transfers

19. You may create a list of PayNow Registered Users as your payees for PayNow Transfers (each an “Existing PayNow Payee”). For PayNow Transfers to your Existing PayNow Payees, the transfer limit will be the same as the limit that is set for your transfers using FAST.
20. Alternatively, you may make a One-Time PayNow Transfer. The total maximum daily transfer limit for all One-Time PayNow Transfers and PayNow QR Transactions (calculated on a cumulative basis) is S$1,000.00. For One-Time PayNow Transfers, if you wish to transfer an amount higher than S$1,000.00 within the same day, you may do so up to a maximum cumulative amount of S$10,000.00 (including PayNow QR transactions) by entering an additional PIN / password or one time password. For PayNow QR Transactions, if you wish to transfer an amount higher than S$1,000.00 within the same day, you may do so up to a maximum cumulative amount of S$50,000.00 (including One-Time PayNow Transfers) by entering an additional PIN / password or one time password. These daily cumulative limits are set out in the table below for clarity:

21. For the avoidance of doubt, where you make PayNow Transfer(s) using a Third Party Platform, such PayNow Transfer(s) will also be subject to the same total maximum daily transfer limit (calculated on a cumulative basis) of S$1,000 as referred to above. As an example, if you have already made a One-Time PayNow Transfer of S$600 using the Bank’s mobile app, you will only be allowed to make a PayNow Transfer of a maximum amount of S$400 using a Third Party Platform on the same day.

21A. Additional limits may apply to you and/or the recipient where the relevant PayNow Transfer is not to a bank account. If the recipient’s account is subject to certain limits, and your PayNow Transfer(s) to such recipient’s account would cause the total new balance in the recipient’s account to exceed such limits, you acknowledge that your PayNow Transfer(s) may be rejected, and we shall not be liable for your failure or inability to make the PayNow Transfer(s).

22. If you are using mobile banking to make a PayNow Transfer and the recipient is a PayNow Registered User who uses his/her mobile phone number to receive funds via PayNow, you can permit the Bank’s mobile app to access the contact list in your mobile device in order for you to retrieve the recipient’s mobile phone number directly from the contact list. If you do so, you acknowledge that (a) the Bank is not collecting or using any personal data in the contact list in your mobile device and (b) you will hold the Bank harmless from any losses that you may suffer as a result of you doing so.
23. When you make a PayNow Transfer (including a One-Time PayNow Transfer and PayNow QR Transactions), you shall be responsible for and shall ensure the accuracy and completeness of the information that you provide including the PayNow Recipient’s details to the Bank. We will not and shall not be obliged to validate the accuracy of the recipient’s details.
24. Unless otherwise specified in our banking agreement, all transactions made through PayNow using your Bank Account shall be binding on you and, we shall not be liable to you for any PayNow Transfers you make in error. 
25. With the PayNow QR Service, you can send payments from your eligible source account to a PayNow QR Payee by simply scanning the PayNow QR Payee’s PayNow QR Code using the mobile app installed on your mobile device. You must permit the Bank’s mobile app to access the camera function in your mobile device in order for you to scan the PayNow QR Code, and you acknowledge that you will hold the Bank harmless from any losses that you may suffer as a result of you doing so. You must permit the Bank’s mobile app to access the photo library or other such functions that store images or photos in your mobile device in order for you to import a PayNow QR code which was previously saved to your device, and you acknowledge that you will hold the Bank harmless from any losses that you may suffer as a result of your doing so.
26. To execute a , you shall:
    1. scan the PayNow QR Payee’s PayNow QR Code using the mobile app;
    2. enter the PayNow QR Transaction amount if necessary;
    3. enter any other information if necessary; and
    4. authorise the PayNow QR Transaction.
27. By authorising a PayNow Transfer, you acknowledge that your source account will be debited with the transaction amount without requiring your signature or any PIN/password.
28. You are responsible for ensuring that the details of each PayNow Transfer authorised by you are accurate. All transactions made through PayNow using your Bank Account shall be binding on you. You undertake to be liable for all PayNow Transfers that are debited from / posted to your source account, even if executed by you in error.
29. At any time, we reserve the right to:
    1. refuse to allow your source account to be debited for a PayNow Transfer;
    2. determine which source account will be eligible for use for a PayNow Transfer; or
    3. modify, terminate or discontinue PayNow temporarily or permanently,

without giving you any prior notice or reason. You agree that we will not be liable to you or any third party for any block, restriction, suspension, disqualification or termination of your use of the source account or PayNow.

30. We are not liable for:
    1. the refusal by or inability of any PayNow Recipient to accept a PayNow Transfer; and
    2. any defect or deficiency in the goods or services supplied to you by a PayNow Recipient.
31. You acknowledge that our ability to assist you with resolving any complaint or dispute that you may have with any PayNow Recipient is limited and dependent on different factors including but not limited to the nature of the dispute or complaint and the payment network on which the PayNow Transfer was made. Accordingly, where we are unable to help, you agree to resolve any complaint or dispute against any PayNow Recipient directly.

Section 4

32. You are prohibited from using PayNow on any electronic equipment that you know or have reason to believe has had its security or integrity compromised (for example, where the device has been “jail broken” or “rooted”). You will be solely liable for any losses incurred as a result of your use of PayNow on a compromised electronic equipment.
33. You undertake that you shall not use PayNow for any improper purpose (including any form of data harvesting or data mining). You shall indemnify us from all losses which we may incur in connection with your improper use of PayNow.
34. We shall not be responsible for any improper or unauthorised use of PayNow and/or PayNow QR Code by you or any other person.
35. You acknowledge that you are solely responsible for obtaining and maintaining any hardware, software, equipment and communications network access necessary for the use or generation of any PayNow QR Code.
36. We do not represent or warrant that PayNow will be accessible at all times (due to regular maintenance, servicing or any other reason), or that any particular merchant will accept payments utilising PayNow. The Bank shall not be liable for any losses whatsoever due to the availability or non-availability of PayNow, any delay or non-transmission of funds (a) to you via PayNow or (b) to any recipient of a PayNow Transfer that you undertake, or any loss, injury or inconvenience which you may suffer as a result of using PayNow.
37. These Terms are governed by the laws of Singapore and parties submit to the non-exclusive jurisdiction of the courts of Singapore.

Deposit Insurance Scheme

Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$100,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.