How can we help you?

If you hold any (or a combination) of the following products from Standard Chartered, you can register for the service for free:

• Savings Account
• Current Account
• Debit Card

Call our 24-hour contact centre on +255 22 2164 999 today to register for online banking.

No, the service is absolutely free with no extra charges.

We have adopted comprehensive security measures to safeguard your use of Online Banking.

• Customer Authentication with Login ID and Password – You must enter the unique Login ID and Password to access Online Banking. All information transmitted through the Internet, including your Login ID, Password, your account information and your transaction details, from the moment you log in to the time you log out, are protected by strong end-to-end 128-bit SSL encryption; i.e. from your PC browser to the bank’s system.
• Automatic Logout – To prevent unauthorised access via your PC while it is unattended, we have implemented a time-out feature. Your login session of Online Banking will be terminated if the browser is left idle for a while.
• Last Login Date and Time indicated – Your last login date and time are provided in your first screen for your verification. The system does not allow simultaneous or multiple log in. The bank always considers security to be of utmost importance. We have adopted very high standards and tight control in managing our computer systems and networks.
• Data Privacy – We endeavour to meet internationally recognised standards of personal data privacy protection. Click here to read the Data Privacy Policy.

It’s easy to apply for, easy to use. And best of all, it’s FREE!!

• It’s your own bank – You have instant access to real time information on your banking and credit card accounts. You can also access information on a full range of our products and services at the click of a mouse.
• It’s safe & easy – Using your unique login ID and confidential password, you can now bank with confidence, knowing that your transactions remain safe. With our simple and easy to use navigational toolbars, you can browse the site with ease.
• It’s fast – It takes only a few seconds or even less to get updated account information or to complete a banking transaction – leaving you more time to do other things that matter to you.
• It’s convenient – You can perform secure online banking right from the comfort of your home or office through the internet.
• It’s open 24 hours – With Online Banking, you can access your accounts day and night – no need to wait for your monthly account statements or limit your banking to branch timings. You can even access it on bank holidays in effect 365 days a year.
• Worldwide access – As long as you can access the internet, you can access your Standard Chartered Bank accounts anywhere in the world, except from Cuba, North Korea, Iran, Sudan and Syria.
• No special software is required – You don’t need to purchase any special software. As long as you have a PC with the minimum configuration for Internet browsing/surfing, you are ready to start.
• Wide range of services are offered – Our wide range of online banking services will help you better manage your finances. Moreover, we will progressively add more services for your convenience, so remember to let us know what else you would like.

Visa debit card is an internationally accepted Visa ATM / Debit Card that is linked to your Standard Chartered Bank account, allowing spending on shopping outlets, online and cash withdrawals at ATMs.

The validity period of the card is 5 years from the date of issue.

You can apply for your free debit card on our mobile app and get it delivered to you free of charge.

Please log on to your SC mobile or online banking platform to request for another card.

Your card is not enabled for online (e-commerce) transactions by default. You are required to call our contact centre on 022 2164 999 to switch on this service.

Please visit our page for current fees and charges on debit cards.

Yes, Joint account holders can each have Visa Debit card provided the joint account can be operated singly.

You can avail an array of financial services at Standard Chartered ATM sites with your Standard Chartered Bank Visa debit card.

• Balance enquiry
• Mini-statement requests
• PIN change
• Cash withdrawals
• Deposit cash (Naira only)

Yes, you can use your Visa card to withdraw from visa ATMs

• With a charge fee of TZS 1,500 when you withdraw through Standard Chartered Bank ATMs, TZS 3,200 when you withdraw through non-Standard Chartered Bank ATMs within the country.

Card activation via SC mobile / online banking

• Log into your account and click on ‘Help and Services’/Service Request
• Click ‘Card Activation/Debit ATM Card Pin change and select the card to activate
• Enter 4-digit PIN you want to use with card, then confirm
• Enter the OTP sent to you through SMS
• Your PIN is now set up and your card is ready to use

Card activation via ATM

• Call contact centre on 022 2164 999 or +255 784 109999 to activate card
• Insert new card into Standard Chartered Bank ATM
• Enter any 4-digit PIN as initial PIN
• Select change PIN
• Enter 4-digit PIN you want to use with card, then confirm

• Log in to Standard Chartered Bank mobile app
• Select Service Request
• Click Card Management
• Select Debit/ATM Card PIN change
• Select your card
• Enter your new 4-digit PIN, then confirm PIN
• Click Next
• Enter the OTP sent to you through SMS

SC Mobile App

• Login to SC Mobile App
• Tap Menu (top left), Inbox
• Click Secure Mail, New Message (top right)
• Under category, select Card Complaints
• Input Subject
• In message, please provide details of the dispute transaction or dispense error such as card number (e.g. 123456******5324), transaction date/time, amount, merchant or Bank name, ATM location, etc and Send

iBanking Online

• Login to iBanking at sc.com/tz
• Tap your Account Name (top left)
• Select Compose Mail
• Under category, select Card Complaints
• Input Subject
• In message, please provide details of the dispute transaction or dispense error such as card number (e.g. 123456******5324), transaction date/time, amount, merchant or Bank name, ATM location, etc and Send

Security of your PIN: – Your PIN should be confidential and known to you only. For Security reasons DO NOT write your PIN on your card and or any item in your wallet or purse or any item liable to be lost and stolen simultaneously with your card. The security of your Card & PIN is extremely important. If you fail to observe these security requirements you will be liable for any unauthorised use and any loss involved.

If you suspect your card has been stolen or if you happen to lose your card, you need to report the loss or theft by calling our 24/7 Contact Centre 022 2164 999 or +255 784 109999.

You can stop the usage of your card for online (e-commerce transactions) by calling our contact centre on 022 2164 999. However, you will be unable to use the debit card for online transactions (e-commerce) when switched off.

•  We charge a fee of TZS 1,500 when you withdraw through Standard Chartered Bank’s ATMs.
• We charge a fee of TZS 3,200 when you withdraw through non-Standard Chartered Bank’s ATMs in country.
• We charge a fee of TZS 8,500 when you withdraw through international ATMs

Yes, your Debit card can withdraw fund from any ATM which is VISA branded anywhere any time.

Immediately after you blocked it online.

Yes, you can pay for online purchase and point of sale machine.

Yes, you need to follow instruction on ATM for PIN changes.

You can order your new card online or visit your nearest branch.

Yes, due to the cost on card production, you will be charged for card replacement/new card based on fees applied in tariff guide.

Yes, only if the card is stopped temporarily, otherwise the card can not be reactivated.

Within ten working days.

You can contact call centre and get the PIN reset.

You can visit branch and get card limit increase.

You can access your funds at the ATM after 1 calendar week for TZS a/cs cards e.g. if you have exhausted your limit on a Wednesday, you will be able to access your funds at the ATM on Wednesday the next week and daily limit for USD cards.

* Terms and Conditions apply