Tuliwano! Banking in your neighbourhood

As a Standard Charted Bank Uganda customer, you can conduct the following;

• cash deposit
• cash withdrawal

You will only be allowed to perform cash withdrawal and cash deposit transactions in Uganda Shillings.

To conduct a cash deposit transaction, You will need, Account number and Account Name

To conduct a cash withdrawal, You will need a debit card and your PIN

Cash deposits are free & cash withdrawal transactions are tiered please refer to the Service and Price guide https://av.sc.com/ug/content/docs/ug-scb-individual-banking-tariff.pdf

No fees should be paid to the agent for any transaction.

Yes, both cash deposit and cash withdrawal transactions are real time.

Once the transaction is completed, You (client) will receive:

• An SMS instantly.
• Email notification (if already registered) will be received at the end of the day.
• Additionally, the agent will also provide a transaction receipt for every transaction
• Ensure You (client) collect the receipt from the agent.

Yes, You (client) can conduct the transaction on Sundays and public holidays at the agent’s outlet.

In case the transaction is rejected or fails, the agent will provide You (client) a receipt of the failed transaction

Any cash deposit or cash withdrawal transaction done via agent banking will show with a narration of AGBK cash deposit/ AGBK cash withdrawal narration along with the agent name.

If you suspect any unauthorised transactions on your account, please report this to our Contact Centre on +256 313294100 / +256 200524100

Provide details such as:

1. Your full name
2. Account number
3. Transaction type (cash withdrawal or cash deposit)
4. Date and time of transaction
5.  Amount involved

If there is a disputed transaction on your account, please report this to our contact centre +256 313294100 / +256 200524100

Provide the following details:

1.  Your full name
2. Account number viii. Transaction type (cash withdrawal or cash deposit)
3. Date and time of transaction
4. Amount involved
5. Receipt of the transaction

Note: Disputed scenarios may include the following;

1. Cash deposit/ cash withdrawal at agent premises not reflecting in your account
2. Cash deposit/ cash withdrawal at agent premises differs from what is credited/ debited in your account you should call the Standard Chartered Bank 24-hour call contact centre and provide the transaction details/ date and the transaction receipt for the teams to investigate.

If you require assistance, call our 24-hour contact centre on +256 313294100 / +256 200524100 or email us on Ug.Service@sc.com