Contact Us
Contact Us
Get the answers to your banking needs
We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.
You can leave your contact details in the form below and we will get in touch with you.
Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future.
Once your feedback is received, we will follow up and
As for the comments conveyed by a third party, we will contact the client directly in order to protect the privacy of clients.
Contact Centre Hotlines: (+256)313294100 (If calling from abroad)/ (+256)200524100
Email: Ug.Service@sc.com
Contact Centre Hotlines: (+256) 313294601(If calling from abroad)/ (+256) 200524601
Email: Prioritybanking.Ug@sc.com
Contact Centre Hotlines: (+256)313294600(If calling from abroad)/(+256)200524600
Email: BusinessBanking.Uganda@sc.com
Service Hotlines: +256 2005 24470 /+256 3132 94470 (Open from 8:30am – 5:00pm excluding weekends and public holidays)
Email: straight2bank.ug@sc.com
Use our map display to find the nearest Cash deposit Machine/ATM opened 24 hours, Agent Banking outlet, Priority Banking centre, and Branch
Our Service Promise is to provide fast, friendly and accurate services tailored to meet our client’s financial needs
We value our relationship with you and would love to hear about your experience with us.
If we have fallen short of our commitment or your expectations, we would like to have the opportunity to put things right.
If you receive exceptional customer service, do let us know as well so that we keep doing that which exceeds your exceptions continuously
Every complaint provides us an opportunity to delight you. You may raise a complaint through any of the channels below.
Upon receipt of your complaint, you will receive an acknowledgement via SMS or email and we will come back to you within 48 hours with a resolution. Due to the nature of some complaints, resolution may take longer than expected. Should we not be able to resolve your issue in 48 hours, we will inform you and communicate the expected closure date.
When we have resolved your complaint, we will call or write to you to confirm your acceptance of the resolution. You will also receive an SMS or email confirmation once your issue has been closed.
This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/ug and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.
Thank you for visiting www.sc.com/ug