Step 1

Step 2

Select ‘Cardless Cash’ under the main menu

Step 3

Select ‘Myself’ if you want to withdraw the cash yourself. Select ‘Third Party’ if you are sending the cash to someone else.

Step 4 A1

For self-withdrawals, select the account to be debited, input the amount to be withdrawn (multiples of 10,000), and any remarks for your reference.

Step 4 A2

Review the details before confirming the transaction

Step 4 B1

For third party withdrawals, input the mobile number of the beneficiary (or choose from the contacts in your phonebook); select the account to be debited, input the amount to be withdrawn (multiples of 10,000), and any remarks for your reference.

Step 4 B2

Review the details before confirming the transaction

Step 4 B3

Input the One-Time Password (OTP) sent via SMS to your mobile number; and click ‘SUBMIT’ to complete the transaction

Step 4 B4

The voucher number will be sent automatically to the beneficiary’s mobile number via SMS.

Step 5

To view status of the transaction, click on “Withdrawal Status”

Step 6

Transactions with status showing as: Pending – Beneficiary has not yet withdrawn the cash. Pending transactions can be cancelled, and the funds will automatically be credited back to the sender’s account. Cancelled – Transaction is cancelled automatically if the voucher expires or if 3 invalid attempts are made while trying to withdraw the cash at the ATM. Completed – Beneficiary successfully withdrew cash from the ATM.

Step 7

To cancel a pending transaction, click on the dropdown arrow in order to expand the transaction details.

Step 8

Select ‘CANCEL WITHDRAWALS’

Step 9

Confirm that you want to cancel the transaction by clicking on ‘Yes, Cancel it.’

Step 10

Transaction is cancelled and funds are automatically reversed to the account

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PROCEED

Cardless Cash Withdrawal

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