Your Guide to Digital Banking

Steps on how to view outstanding bill amounts and make instant payments

Step 1: Log into your Online/Mobile account and select “Pay Bills” under “Menu”.

Step 2: Select your Biller Type and Biller Name.

Step 3: Click on “Pay Bill”.

Step 4: Select the debit account and payment amount.

Step 5: Accept the terms and conditions and click “Confirm”.

Step 6: You also have the option to add a Biller, Manage your Direct Debits, and Payment History.

If you wish to do this now, login to https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to register and save your biller

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Add biller” under “Menu”.

Step 3: Select your biller type and the biller name you are adding. Click “Next”.

Step 4: Key in your consumer/utility number and click “Next”.

Step 5: Agree to Terms & Conditions and click “Submit”.

Step 6: Enter the OTP (sent to your registered mobile number) and click “Next”.

Step 7: Your request to add your biller is successful and will be processed within 2 working days.

If you wish to do this now, login to https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to make credit card payments

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Click on Menu and select “Pay Standard Chartered Credit Card”.

Step 3: Enter Payment details (Pay From and Pay To).

Step 4: Select the Payment Type

One Time Payment
Recurring Payment (Standing Orders)

Step 5: Select or Enter the amount to pay and Payment Date.

Step 6: Review the details of the payment and click “Confirm”.

Step 7: Payment to your credit card is now complete.

If you wish to do this now, login to https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Step 1: Visit Online or Mobile Banking.

Step 2: Go to the menu and select “Transfer Between Own Accounts”.

Step 3: Select Account to be Transferred To

Local Own Account
Global Link Account

Step 4: Select Account to be Transferred From.

Step 5: Enter Currency and Amount.

Step 6: Review the details of the transfer and Click “Confirm”.

Step 7: Your transfer is on its way!

*Note: Transfers posted on a weekend/public holiday/after currency cut-off time, will be process on the next working day or as per currency/marker open times at the rate prevailing on that day. We recommend that you place your request for processing foreign currency transactions during banking hours.

If you wish to do this now, login in to your account https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to transfer funds to local accounts

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Transfer to local account” from the menu. Options for Local Payees include:

3rd Party Beneficiary –> Payee Type–> Standard Chartered Account
Local Beneficiary–> Payee Type–> Other Local Banking Account
Local Credit Card Beneficiary–> Payee Type–> Other Local Bank Credit Card

Step 3: Select the beneficiary you will be remitting funds to and click “Next”.

Step 4: Select the funding account and the amount to be transferred.

Step 5: Enter a payment description, if required and click “Next”.

Step 6: Review the details of the transfer and click “Confirm”.

Step 7: Your transfer is on its way!

If you wish to do this now, login in to your account https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to transfer funds to international accounts

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Transfer to international account” from the menu.

Step 3: Select the beneficiary you will be remitting funds to and click “Next”.

Step 4: Select the funding account, the transfer amount and who picks up the cost of remittance.

Step 5: Enter a payment description, if required and click next.

Step 6: Review the details of the transfer and click “Confirm”.

Step 7: Your transfer is on its way.

If you wish to do this now, login in to your account https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to add, delete, or edit payees

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Manage Payees” from menu.

Step 3: Click Add New Local Payee or Add New International Payee.

Step 4: Enter the required beneficiary details and click next.

Step 5: Click “Confirm”.

Step 6: Enter the One Time Password (OTP) sent to your registered number and click “Next”.

Step 7: Payee successfully added!

*For International Payee, note you will be required to key in your SWIFT code.

If you wish to do this now, login in to your account https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to set up a recurring transfer or schedule a future transfer

Step 1: Go to “Menu” and Select “Standing Instruction & Schedule Transfer”.

Step 2: Click on “Set Up Standing Instruction or Scheduled Transfer”.

Step 3: Select Type of Transfer you would like to schedule

Between Own Accounts
To Local Account
To International Account

Step 4: Fill the required details of the account and click “Next”.

Step 5: Confirm the details of the account and accept the Terms and Conditions to proceed with “Next”.

Step 6: Now your standing instruction has been set up!

If you wish to do this now, login in to your account https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to view transfer history

Step 1: Go to menu and Select “Transfer History”.

Step 2: View date, account details, beneficiary, amount, status and transfer type.

Step 3: Now you can see your transfer history on the go.

If you wish to do this now, login in to your account https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to request for a chequebook

Step 1: Go to menu and Select “Help and Services”.

Step 2: Select Cheque Book Request.

Choose option under Most Popular Request
Choose option under Service Request by Category–> Account Management–>Cheque Book Request

Step 3: Choose which account you would like your cheque book to be issued for.

Step 4: This request will be shown to eligible accounts.

Step 5: Once Details are confirmed the cheque book will be sent to your mailing address.

Step 6: To track the status of your cheque book or any other request, go to the “Help and Services” menu and select status.

If you wish to do this now, login in to your account https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to track your request:

Step 1: To track the status of your request, visit the “Help and Services” menu and select “Status”.

Step 2: View the status of all active and completed requests.

Step 3: User can see whether the request is received, process, or completed.

Step 4: Requests for the past 90 days can only be shown.

If you do wish to do this now, login to your account https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to activate your card

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select either Debit or Credit Card Activation & PIN Set under ‘Service Request by category’–> ‘Card Management’.

Step 3: Choose which card to activate.

Step 4: Ensure that you have your card before proceeding for Activation and PIN Set.

Step 5: Enter PIN for your debit or credit card.

Step 6: Key in the OTP sent to your registered mobile number and click next.

Step 7: Review the details on screen and click ‘Confirm’.

Step 8: Your card is now activated with a PIN.

Note: Credit cards are activated within 24 hours, but you can activate your card prior to the 24 hours through the above.

Steps on how to change your card PIN

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select either Debit or Credit Card PIN Change under ‘Service Request by category’–> ‘Card Management’.

Step 3: Choose which card to activate.

Step 4: Enter PIN for your debit or credit card.

Step 5: Key in the OTP sent to your registered mobile number and click next.

Step 6: Review the details on screen and click ‘Confirm’.

Step 7: Your card is now activated with a PIN.

If you wish to do this now, login to https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to instantly block a lost or stolen card

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select either Report Lost/Stolen Card under Most popular service requests or under ‘Service Request by category’–> ‘Card Management’.

Step 3: Choose which card to block and reason for block.

Step 4: Key in the OTP sent to your registered mobile number and click next.

Step 5: Review the details on screen and click ‘Confirm’.

Step 6: Your card is now blocked and you will be issued a replacement automatically.

Note: Card replacement fee will be charged

Standalone Replacement

If you have damaged your card, please follow the instructions above but select “Replace Card”.

If you wish to do this now, login in to your account https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to request a refund on your credit balance

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select Credit Balance Refund under ‘Service Request by category’–> ‘Card Management’.

Step 3: Select the account you want to request a refund for.

Step 4: Select the excess amount to refund.

Step 5: Select the account to transfer your excess balance.

Step 6: Click “Next”.

Step 7: Confirm the details of the request.

Step 8: Your credit balance refund is on its way.

If you wish to do this now, login in to your account https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to update your personal information

Step 1: Select “Profile Details” from the main menu.

Step 2: Enter the OTP sent by SMS.

Step 3: Press OK on the pop-up message.

Step 4: Edit the section of your choice.

Step 5: Select “Review”.

Step 6: Select “Save”.

Step 7: Enter the OTP again to confirm changes.

Step 8: Request submitted and the reference number will be provided.

Step 9: Your details have now been updated in a matter of minutes.

If you wish to do this now, login in to your account https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to manage your global accounts

Step 1: Go to menu and click on “Global Link Accounts”.

Step 2: Select “Manage Global Accounts” and click on “Link Account”.

Step 3: Select the country you want to link and enter in the Online Banking credentials of that country.

Step 4: Click “Next” to see the relationships held in the country you added through your Ghana Online banking access.

If you wish to do this now, login to https://www.sc.com/zm/ways-to-bank/online-banking-login/security-information.html

Steps on how to apply for a credit card

Step 1: Log into online banking.

Step 2: Select Apply.

Step 3: Choose from a list of credit card options.

Step 4: Select the card of your choice.

Step 5: You will be directed to Fill the Application Form.

Step 6: Submit the Application Form.

Step 7: Our call centre team will reach out to you on the phone number you provided.

If you wish to do this now, visit https://www.sc.com/zm/credit-cards/

Steps on how to open an additional bank account

Step 1: Log into online banking.

Step 2: Select Apply.

Step 3: Select an Account for Opening.

Savings Account
Fixed Deposit Account

Step 4: Confirm your details.

Step 5: Enter Deposit Amount.

Step 6: Select the account you want the deposit to be Transferred From.

Step 7: Accept the T&Cs and click ‘Next’.

Step 8: Congratulations! You have a new account and you can start using it instantly.

If you wish to do this now, visit https://www.sc.com/zm/save/

Steps on how to apply for a mortgage or other loan

Step 1: Log into online banking.

Step 2: Select Apply.

Step 3: Choose from a list of loans

Personal Loan
Home Loan

Step 4: You will be directed to Fill an Application Form.

Step 5: Submit the Application Form.

Step 6: Our call centre team will reach out to you on the phone number you provided.

If you wish to do this now, visit https://www.sc.com/zm/borrow/