The service is free of charge.
No transactions can be performed using this facility.
Yes the service is safe. It is password protected.
Yes, customers are free to unsubscribe should they be unhappy with the service.
Standard network charges by your telephone service provider will apply.
You can call us on our Priority Banking hotlines on +260 978 751500 / +260 966 751500 from other foreign networks. Note that Standard network charges as per service provider will apply.
Immediately call us on 5247 our 24/7 client care centre line or our Priority Banking hotlines on +260 978 751500 / +260 966 751500 and talk to our customer service representative who will assist you.
All Standard Chartered Bank customers and the general public.
There is no extra charge for using this service. However, normal product fees and charges continue to apply.
Yes. As long as you are able to access the Internet with the recommended internet browser, you will be able to access the service.
This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large-scale online merchants, banks, and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.
Encryption is a method of scrambling your information to protect its transmission across the Internet. Encryption transforms data into an unreadable form, and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.
If you are using Netscape Communicator 4.7x,
If you are using Internet Explorer 5.x,
A cookie is information that a web site puts on your hard disk that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user’s own computer. We do not use cookies for this service.
Besides maintaining the confidentiality of your Internet Banking ID and Internet Banking password, you should take the following precautions:
If you suspect there are unauthorized transactions on your account, please report to our phone banking. Please provide details such as your name, account number, transaction type, date & time of transaction, description of error and amount involved.
If you suspect they are due to lost/stolen password, please call our phone banking to terminate the password immediately. You may want to take note of your last log-in date and time, as indicated at the Personal Homepage, each time you log-in to the service.
We strongly recommend you not to conduct your Internet Banking transactions on such PCs unless you are sure that it is safe to do so.
Please clear browser cache after each session so that your account information is removed from such PCs.
A cookie is information that a web site puts on your hard disk that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user’s own computer. We do not use cookies for this service.
To use this service, you must have at least a transactional (CASA) account with Standard Chartered Bank, Zambia. Register instantly by visiting www.sc.com/zm, select Online Banking and click instant registration. You can also call our call centre on 5247 (toll free- all mobile networks), or visit your nearest Standard Chartered branch.
You can register instantly using your debit card details by visiting www.sc.com/zm, select Online Banking and click instant registration. You can also call our call centre on 5247 (toll free- all mobile networks), or visit your nearest Standard Chartered branch.
They are unique secret words / characters to each user to ensure confidentiality. You need both of them to log-in.
No, your Online Banking ID and password are unique to this service. However, you can use your ATM card details to register instantly for Online Banking as well as rest your forgot username or password.
Simply reset your ID and password instantly by using the forgot username/password feature available on the login page. You will need your ATM card details to perform this.
Yes, you may change your password, using the ‘Change of Password’ service, anytime to ensure security.
If you suspect that your password has been stolen or exposed to others, please change your password immediately. Choose ‘Personal Update’ and change your password online.
Yes. You can see a summary of your account profile at the Personal Homepage once you have logged-in to Online Banking.
Yes, you can view the transactions belonging to all your accounts under the Account Services Account information section.
You can view your transactional history up to one year for your accounts.
Yes.
You can select your latest transaction or historical transactions for a period up to one year from the current date and click on the download button to save the information for your tracking.
The Mail Box is a feature in our Online Banking that allows you to view any messages that the Bank has sent to you.
No. The Mail Box is only for communication between you and Standard Chartered Bank. For security reasons, we do not accept any instruction relating to financial transactions through the Mail Box.
Yes. You can delete the messages from the Mail Box. The deleted messages will be put into the Trash Box where our system will automatically clear the Trash Box on a regular basis.
All read messages will be deleted automatically on weekly intervals.
You can transfer funds between your own Standard Chartered accounts, to another pre-registered 3rd party Standard Chartered accounts and to other pre-registered 3rd party Bank accounts.
Yes, you will need to pre-register the 3rd party accounts before you can make a 3rd party or an interbank funds transfer.
You can register any 3rd party accounts online using the ‘Maintain Beneficiary’ tab.
Registration of 3rd party accounts is instant. You can transfer funds to 3rd party accounts immediately after registering them.
Fund transfers to other Standard Chartered Bank accounts within ZM will take effect right after the transaction.
When you confirm your instruction on a business day, the funds will be available to the beneficiary 2 to 3 business days later, subject to the beneficiary bank. However the amount will be debited from your SCB account on the same day for immediate transfer. It is advisable that you make allowance and pay 1 business day before the due date to cater for any unforeseen delays.
Minimum Hardware Requirement
Minimum Software Requirement
* To make use of the 128-bit SSL encryption and enjoy the highest level of security, we strongly recommend that you upgrade your browser to Internet Explorer version 5.01 and above or Netscape Communicator 4.7 and above (Note: Currently Netscape 6.x and 7.x is not supported).
If you are using any of the following browser:
If you are using Netscape Communicator,
If you are using Internet Explorer,
We do not recommend the use of any operating system other than those mentioned in Software Requirement.
Our web site is optimised for view with screen resolution of 1024 x 768.
We regret to inform you that Macintosh is not supported by this service currently.
You can try upgrading your PC’s Java Virtual Machine.
Ensure that you are using one of the recommended browsers. “This program has performed an illegal operation…” This is commonly known as GPF (General Protection Fault). This is an error that happens at your PC. You have to restart your browser usually. Sometimes you may need to restart your PC. If the problem persists, please consult your PC vendor.
You can try upgrading your PC’s Java Virtual Machine. Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay in response from when you have clicked something, please wait. Avoid clicking repeatedly on a particular link. DO NOT CLICK “REFRESH” OR “RELOAD” BUTTON AS THIS WILL TERMINATE YOUR ONLINE SESSION AND YOU WILL HAVE TO WAIT FOR 15 MINUTES BEFORE YOU CAN LOG IN AGAIN.
Please call our phone banking. Kindly get note of the error code or message if any, to the customer service officer for investigation.
Due to the requirements of the service, “Java” and “JavaScript” must be enabled in your browsers.
If you are using Netscape Communicator 4.7x,
If you are using Internet Explorer 5.x,
Due to the requirements of the service, “Java” and “JavaScript” must be enabled in your browsers.
If you are using Netscape Communicator 4.7x,
If you are using Internet Explorer 5.x,
This might occur if you have set a Java plug-in to be used as a default Java runtime for your web browser.
Mobile Banking is a simple, hassle-free, secure mobile phone banking service available to all Standard Chartered customers in Zambia. Currently the service is available to Airtel, MTN, and Zamtel subscribers.
Please refer to the tariff guides for the latest charges, however all registered Mobile Banking users will receive free SMS alerts for selected credit and debit card transactions.
Yes, as long as you have roaming on your phone.
The risks for using the service have been minimised in that funds can only be transferred to Standard Chartered nominated accounts. Even if someone steals your mobile phone and somehow finds out your PIN, the worst thing that can happen is they can check your balance, transfer funds to your nominated accounts (spouse, child etc.) top up your phone and probably pay your bills. They can’t transfer funds to their own accounts if they have not been nominated. Please note that you can nominate an account for a one-time transfer and immediately request for a deletion.
Besides maintaining the confidentiality of your Mobile banking ID and Mobile banking password, you should take the following precautions:
If you suspect there are unauthorized transactions on your account, please report to our phone banking. Please provide details such as your name, account number, transaction type, date & time of transaction, description of error and amount involved.
To register for Mobile Banking, a customer must have a StanChart account and (currently) must be an Airtel, MTN or Zamtel subscriber.
You will need to complete an ‘application form’ and submit to the branch or via the Contact Centre.
They are unique secret characters to each user to ensure confidentiality.
No, the mobile Banking password is a unique combination of six digits.
Please call our phone banking and our agents will gladly assist you.
Yes, you may change your password, using the ‘My Settings’ service, anytime to ensure security.
If you suspect that your password has been stolen or exposed to others, please change your password immediately. Choose ‘My Settings’ and change your password.
Under the Mini statement option, you can view details of the last 2-3 customer transactions.
Customers are able to transfer funds to self and nominated accounts and as additional security feature customers can not transfer funds to any other account if it has not been initially nominated.
Yes, you will need to pre-register the 3rd party beneficiary accounts before you can make transfers.
You can either call our Contact Centre or drop off an application at the nearest Branch.
Once the account/s has been successfully registered, you may proceed to transfer funds immediately.
Fund transfers to other Standard Chartered Bank accounts will take effect right after the transaction.
Please call our Contact Centre on 5247 (Toll free all mobile networks); 08001 247 247 (Toll free all Landlines). You can also call us on our 24/7 Hotlines on +260977999990 or +260966999990.
SC Mobile is a Standard Chartered banking app that allows you to open an account and perform all your banking services on the phone from anywhere and anytime. The app is available for FREE on Google Play (for android) and AppStore (for iOS). To download, simply go to any of these stores and search for SC Mobile Zambia.
Open SC Mobile, on the Prelogin page you can select ‘Apply for Bank Account’ where you will be asked if you are new to the bank or an existing client.
If you are a New Client to the bank – you will proceed to the Product Catalogue where you may apply for either a Savings Account and a Current Account and open it in one easy application. Please note that only Existing clients are able to apply for a Fixed Deposit, Personal loans, Credit Card, Mortgage, and Auto Loan. So become a Standard Chartered (SC) Client today and discover the easy ways you can start digital banking.
If you are an Existing Client – you will need to Login, then visit ‘Main menu > Apply for a new Product’. We have a wide range of Digital accounts: Savings and Current accounts, Fixed Deposits, Loans and Cards.
We’ve made it easy to manage most of your banking from your mobile with over 70 new banking requests. Once you are logged in and banking, you may manage your service requests by visiting the ‘Main menu > Service Requests’. You can also make changes to your profile by visiting the ‘Main menu > Service Requests > Profile Details’.
For Zambian Nationals
For non-Zambian Nationals
For Zambian Nationals
The security of your personal data is important to us. SCB has technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by SCB. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.
Digital banking is the digitisation (or moving online) of all the traditional banking activities and programs that historically were only available to clients when physically inside of a bank branch.
We offer account opening for the following accounts on SC Mobile App, refer to our website for our full offering.
Save
If you are an existing Client, you will be able to either apply on SC Mobile App or start a conversation:
Borrow
How digital account opening works
STEP 1 – Download SC Mobile App from the App store if you are using an Apple device or from Google Play store if you are using any other handset/device. Search for ‘SC Mobile Zambia’.
STEP 2 – Apply for a new account by selecting ‘Open a Bank Account’. You may select both a Savings Account and a Current Account. You will need to be 18 years or older and be in possession of a National ID or Passport if you are a non-citizen.
STEP 3 – Get started on an all-in-one easy application, complete your personal details and upload or capture some documents from your mobile camera. It shouldn’t take you more than 15 minutes and you can save and resume at anytime. Please note you will have within 30 days to submit and manage your application.
STEP 4 – Review, agree to Standard Chartered (SC) Terms and Conditions and submit your application. Within 2 to 3 working days we will deliver your debit card and activate your account.
STEP 5 – If you have any required updates to your application or documents we will send you notifications to resubmit documents on SC Mobile App.
STEP 6 – Once all documents and details are approved we will commence ‘Account Activation’. Before your account can be activated to start digital banking, the bank has procedures that authenticate each applicant to verify their identity to protect individuals from identity theft.
After you receive your Account Number, there are the ways on how we will verify your identity to Activate your account:
STEP 7 – Now that you have been activated, it will be time to Register for SC Mobile App and Online Banking using your temporary ID and password, to set up your own Login credentials and you can also setup easy login with Touch ID.
STEP 8 – After around 2 working days, our authorised agents will deliver your debit card to you. Once you have received your debit card you may now activate it by setting up your card PIN. After you have logged in, visit ‘Main menu’ and select ‘Service Requests’ > ‘Card Management’ > ‘Debit Card Activation & PIN Set’.
Yes. Both Mobile and Online Banking are available 24/7 allowing you to bank anywhere and anytime. For further assistance get in touch with our Client Care Centre, we’re here to help.
Yes, there are no restrictions. All you need is connection to the internet.
For further assistance get in touch with our Client Care Centre, we’re here to help.
No you don’t have to pay, it is a FREE service to access SC Mobile App and Online Banking.
This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large-scale online merchants, banks, and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.
During account application, we automatically save at the conclusion of each page. Each page will autosave when you progress so that you can resume to the same position when returning.
Your application will be protected by 2 Factor Authentication (Login & OTP) security before you can access.
Please note you will have within 30 days to submit and manage your application, so do try to finish it as quickly as possible.
We might even send you resume reminders so hopefully you can submit without us. For further assistance get in touch with our Client Care Centre, we’re here to help.
We ask for Contact details so that we know where to direct any physical or electronic correspondence. Account eStatements will be sent to the email address provided. For any bank letters that you may need from time to time, we also request your Mailing address to which they will be sent.
If you are having trouble completing Personal details or Contact details please get in touch with our Client Care Centre, we’re here to help.
For further assistance get in touch with our Client Care Centre, we’re here to help.
If you require US Taxation forms, you may download W-8 and W-9 Forms from the US Government department website: https://www.irs.gov
For further assistance get in touch with our Client Care Centre, we’re here to help.
On the Review page you will need to agree to our General Declaration and also accept all Client Terms and Conditions relating to Account Opening. We also capture an upload of your Signature which can be written with dark pen on paper and uploaded as a mobile phone photo upload.
If you are not receiving your One-Time Password (OTP). Please re-try the service call and wait a few minutes. Be sure that each new digits match the alphabetical letters on each OTP sent. If you are still experiencing issues, for further assistance get in touch with our Client Care Centre, we’re here to help.
You will have up to 30 days to submit, manage and complete the application process. If your application has expired, we regret that you will have to start a fresh application.
If Verification was not legible due to image unclear and/or poor image quality:
How to resubmit documents:
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Client Care Centre, we’re here to help.
If, Your Document has expired or is not valid;
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Client Care Centre, we’re here to help.
Please upload a document which contains your own name.
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Client Care Centre, we’re here to help.
If, you have to re-submit due to Whole document edge not shown
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Client Care Centre, we’re here to help.
To re-submit my National ID or Passport
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Client Care Centre, we’re here to help.
To re-submit my Selfie / Photo ID
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Client Care Centre, we’re here to help.
We require you to upload a clear copy of your Signature. Please sign using a dark pen on a plain white background sheet of paper. Capture a photo of the whole signature with at least 5 cm surrounding margin of clear space. It is also important to sign your name how you will sign to operate your account and if relevant, it will be used to match against cheques so be sure to sign a decent copy of your signature.
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Client Care Centre, we’re here to help.
If you have received a notification of a technical issue, we recommend you try re-uploading your image tasks again. If you are still experiencing a technical issue please get in touch with our Client Care Centre by selecting ‘Help’ on the Prelogin home screen of SC Mobile App or once signed-in, select ‘Main menu’ > ‘Contact us’.
How to resubmit documents
You may also refer to your Service Request Number found in your emails if you need to contact us.
For further assistance get in touch with our Client Care Centre, we’re here to help.
Before your account can be activated to start digital banking, the bank has procedures that authenticates each applicant to verify their identity to protect individuals from identity theft.
After you receive your account number, there are multiple ways on how we will verify your identity to Activate your account:
For further assistance get in touch with our Client Care Centre, we’re here to help.
For new to bank clients, after completing Account activation, your debit card will be delivered within 2 to 3 working days at a time and location that suits you. Our SCB approved agents will call you before to schedule this FREE delivery.
For existing SCB Clients, after receiving an assigned account number, your debit card will be delivered for FREE within 2 to 3 working days.
Open SC Mobile App, either select ‘Activate debit card’ or proceed to Login. Once signed-in select ‘Main menu’ and select ‘Service Requests’ > ‘Card Management’ > ‘Debit Card Activation & PIN Set’.
You can also manage your debit card or credit card within ‘Service Requests’ > ‘Card Management’ for the following requests:
For further assistance get in touch with our Client Care Centre, we’re here to help.
After you activate your account. We will send you an Email with your Temporary ID and an SMS which will contain your temporary Password. Once you have received both you are now ready to Register for SC Mobile App where you may create your own login credentials. These same details will also be used to login for Online Banking. Please be aware that you have 30 days to login for the first time to ensure a smooth experience.
How to register
For further assistance get in touch with our Client Care Centre, we’re here to help.
If you forgot your password, you can reset it online using your Debit Card number and PIN.
Open SC Mobile App, and select ‘Login’ > ‘Forgot’ and follow your preferred options to reset your password or login. You will need a mobile phone that is registered with the bank and one of the following:
For further assistance get in touch with our Client Care Centre, we’re here to help.
Keep your password and PIN secure.
Your passwords and PIN should:
For better security, we recommend that your password:
You can fund your account by the following methods:
You will need your Bank Account Number, it can be found on the Landing page and on your ‘Account details’ page, look out for the ‘Account information’ icon.
See additional FAQs on each method below.
Using Mobile Money (Wallet To Bank)
MTN: Dial *303#
Airtel: *778#
Please ensure you have your newly opened Account Number handy.
You will receive an SMS notification for a successful transfer.
TRANSFER FROM ANOTHER BANK
You will need to visit your other bank and complete these details:
LOCAL TRANSFER
INTERNATIONAL TRANSFER
For further assistance get in touch with our Client Care Centre, we’re here to help.
Your SC Bank account number can be found on sign-in ‘Landing page’ or select an account to visit any ‘Account details’ page and look out for the ‘Account information’ icon.
OVER THE COUNTER DEPOSIT IN-BRANCH
Deposit cash or cheque at any of our branches. or deposit cash at our cash deposit machines, Locate us.
Fund account from a Cash Deposit Machine.
Option 1 – Cardless cash deposit
Option 2 – Debit card deposit
Locate our Cash Deposit Machines https://www.sc.com/zm/atm-branch-locator/.
Please ensure you have your newly opened Account Number handy.
Fund your account through electronic funds transfer.
Transfer fund into your account from any bank through online or mobile banking.
Once you Login to SC Mobile App, all of your accounts will be displayed including each account number. For further account details you may select an account and look out for the ‘Account information’ icon for more account information.
To Add a Payee
Once you Login to SC Mobile App, you can add a Local or an International Payees by selecting the ‘Main menu > Transfers > Add a new payee’. You can follow the steps required from there to Add a Local Payee or an International Payee and an OTP will be required to confirm the security of the account. If you require a SWIFT code or an IBAN number please obtain from your payees.
To Remove a Payee
Once you Login to SC Mobile App select the ‘Main menu > Transfers > Manage Payees’. You can follow the steps required from there to Delete Local or International Payees.
Once you Login to SC Mobile App, you can select the ‘Main menu’ > ‘Transfers’. You may select from the following options:
Simply select the Payees who you wish to pay. and the enter the various Account ‘From’ and ‘To’ selections. If you are Scheduling a Transfer you may complete a future date for ‘When’ to complete your payments and may edit and delete this from Online Banking. For an International Transfer you require a SWIFT code for SCB please refer to the below FAQ.
Also please be mindful that some transactions to Local and International Payees may require additional info about the payment and clients will have to accept any foreign currency and other related payment fees and charges.
Your transaction history for all accounts held with the bank can be viewed on SC Mobile App dating back for up to 90 days. We also send out FREE eStatements to your email so that you have all of your transactional history.
Open SC Mobile App and Login, once signed-in select ‘Main menu’ and select ‘Service Requests > Card Management’ to select any of the following card requests:
Credit Card PIN change
For further assistance get in touch with our Client Care Centre, we’re here to help.
If you suspect there are unauthorised transactions on your account, please report this to our Client Care Centre. Provide details such as:
If you suspect they are due to lost or stolen password, please call our phone banking to terminate the password immediately. You may want to take note of your last login date and time, as indicated at the Personal Homepage, each time you login to the service.
For further assistance get in touch with our Client Care Centre, we’re here to help.
Open SC Mobile App and Login, once signed-in visit ‘Main menu > Service Requests > Personal Details’ to view your profile, you will need an OTP to complete any profile update request.
Client support
Should you require further assistance, customer.first@sc.com or call our 24-Hour Client Care Centre on 5247 (available on all local networks)
Visit any nearest branch or please call 5247 our 24-hour Contact Centre on all mobile networks. Branches are open Monday – Friday 08:15hrs to 14:30hrs and Saturday 08:15hrs to 12:00hrs.
Immediately inform the bank by dialling 5247 our 24-hour Contact Centre on all mobile networks.
Cash withdrawals on the ATM should only be made by yourself as your PIN should be kept confidential to avoid unauthorised transactions on your account.
Yes as long as the ATM is Visa branded.
Benefits will be paid on receipt of:
Death claims shall be settled within 48 hours if all documents are in place*
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Guide to completing the application form. Standard Chartered’s outward telegraphic transfer form is used for paper-based remittances, enabling your transaction to be processed in a timely manner. Read More
See here some the frequently asked questions about direct debit instructions. If you have additional queries or would like more information about Standard Chartered’s capabilities, please contact your local Client Services Representative. Read More
See here some of the frequently asked questions about payment instructions. If you have additional queries or would like more information about Standard Chartered’s capabilities, please contact your local Client Services Representative. Read More
This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/zm and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.
Thank you for visiting www.sc.com/zm