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View eStatements on the go and save Paper Statement monthly fee

How to Subscribe
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View eStatements on the go and save Paper Statement monthly fee

Go Green with hassle free eStatements

Enjoy the convenience of viewing and downloading up to 7 years of eStatement via Online Banking or SC Mobile app anytime, anywhere. Switch to eStatement now and save not only the planet, but your time and HKD10 per month Paper Statement fee too!

Why eStatements?

Easy retrieval & storage

Online access to your eStatements up to 7 years# and save the electronic statement to your personal electronic devices for free.

Statement Retrieval Fee Waiver

Applicable to customers with eStatement registration for respective account (conditions apply*)

Comprehensive information

eStatement arrives in the exact same layout as paper statements, and offers the same comprehensive information.

Automatic e–alert

An email alert will be sent to your registered email address when your eStatement is available online.

Remarks:

# Starting from 1 Jan 2020, the eStatement(s) available in Online Banking / SC Mobile app will be accumulated up to 7 years. For newly introduced eStatement type (i.e. Mortgage Annual Statement), eStatement will be accumulated up to 7 years starting from the time they are launched in eStatement format. You can find more details in the FAQ section.

* If customer applies for retrieving statement record and had registered for eStatement for their respective statement account and the requested statement(s) was/were issued within 7 years, the Bank will arrange to waive statement retrieval fee of up to 6 copies. This waiver arrangement is also applicable to clients with eStatement registration requesting for past statement copies within 2 months after the account cancellation date. The waiver is subject to the Bank’s discretionary decision.

How to subscribe and view eStatements?

  • SC Mobile App

  • Online Banking

Subscribe and view eStatements on SC Mobile App

Step 1

After login to SC Mobile, Open ‘Services’ on the bottom right corner. Tap ‘Communication Perferences’.

Tap ‘eSatements’ on menu after login.
Step 2

Tap 'eStatement/ eAdvice preferences'

Tap the desired statement to subscribe for eStatements.
Step 3

Tap 'Subscription types'

Read the terms and conditions.
Step 4

Tap your desired statement to subscribe for eStatements.

It’s done! Your eStatements will be available in the next statement cycle.
Step 5

Select the method of receival.

You will receive eStatements email alert when you eStatements is ready.
Step 6

Read and accept the Terms and Conditions. Then, click 'Confirm'.

You will receive eStatements email alert when you eStatements is ready.
Step 7

You will receive email alert at your registered email address. Click 'Continue'.

It’s done! Your eStatements will be available in the next statement cycle.
Step 8

It's done. Your eStatements will be available in the next statement cycle.

You will receive eStatements email alert when you eStatements is ready.

Update email address on SC Mobile App

Step 1

After login to SC Mobile, Open ‘Services’ on the bottom right corner. Tap ‘Edit Personal Details’.

Step 1 of Register or update email address on SC Mobile
Step 2

Update your email address and tap the "arrow"

Step 2 of Register or update email address on SC Mobile
Step 3

Review your updated email address and tap the "arrow".

Step 3 of Register or update email address on SC Mobile
Step 4

Enter 6-digit SC Mobile Key and "CONFIRM"

Step 4 of Register or update email address on SC Mobile
Step 5

Your request is submitted. You will be notified upon submitting the request and once the change(s) have been made.*

Step 5 of Register or update email address on SC Mobile

*It normally takes less than 7 business days to complete the request and you are all set to subscribe to eStatements afterwards.

Note:
• You will be able to subscribe to eStatements once your update email address request is processed successfully and it normally takes less than 7 business days.
• Alternatively, you can complete a Change of Customer Information Request Form and return to any branch or mail to the bank.

Update email address on Online Banking

Step 1

Login/registerto Online Banking.Click 'To allow us...' under Personal Details.

Step 1 of register or update email address on Online Banking.
Step 2

Update your email address and click the "arrow"

Step 2 of register or update email address on Online Banking.
Step 3

Review your updated email address and confirm by clicking the "arrow" again

Step 3 of register or update email address on Online Banking.
Step 4

Approve your email address update and enter the 6-digit PIN in SC Mobile App to proceed.

Step 4 of register or update email address on Online Banking.
Step 5

Your request is submitted. You will be notified upon submitting the request and once the change(s) have been made.*

Step 5 of register or update email address on Online Banking.

*It normally takes less than 7 business days to complete the request and you are all set to subscribe to eStatements afterwards.

Note:
• You will be able to subscribe to eStatements once your update email address request is processed successfully and it normally takes less than 7 business days.
• Alternatively, you can complete a Change of Customer Information Request Form and return to any branch or mail to the bank.

Update email address on SC Mobile App

Step 1

Tap ‘After login to SC Mobile, Open ‘Services’ on the bottom right corner. Tap ‘Edit Personal Details’.

Step 2

Enter your email address and tap ‘Next’.

Step 3

Enable ‘eStatement Subscription’. Read and accept the terms and conditions by checking the box. Tap ‘Next’ to continue.

Step 4

Review your changes and tap ‘Submit’.

Step 5

Enter your 6 digit SC Mobile Key and tap ‘Confirm’.

Step 6

Request submitted and you will be notified once the request is processed successfully.*

*It normally takes less than 7 business days to complete the request and you are all set to subscribe to eStatements afterwards.

Note:
• You will be able to subscribe to eStatements once your update email address request is processed successfully and it normally takes less than 7 business days.
• Alternatively, you can complete a Change of Customer Information Request Form and return to any branch or mail to the bank.

Update email address on Online Banking

Step 1

Login/register to Online Banking. Click ‘Update Profile Details’ on menu after logging in.

Step 2

Enter your email address and check ‘Subscribe eStatement for all..’ box. Read and accept the declaration.

Step 3

Review your changes and click ‘confirm’ to continue.

Step 4

Enter your One-time Password via SMS and click ‘Confirm’.

Step 5

Request submitted and you will be notified once the request is processed successfully.*

*It normally takes less than 7 business days to complete the request and you are all set to subscribe to eStatements afterwards.

Note:
• You will be able to subscribe to eStatements once your update email address request is processed successfully and it normally takes less than 7 business days.
• Alternatively, you can complete a Change of Customer Information Request Form and return to any branch or mail to the bank.

Note:

  • If you are holding both ATM card AND Credit card, please register Online Banking account with your ATM card information in order to view both your bank account and credit card eStatements.
  • If you are holding Credit card with us only, you are recommended to register Online Banking account with Tele-electronic Identification Number (TIN) in order to enjoy comprehensive services. Click here to learn more about TIN.
  • If you forgot your ATM PIN or don’t have ATM card number, please visit our branches to request.
  • Joint account holder may be required to submit a paper form for subscribing eStatements, click here to learn more.
  • Mortgage Annual Statement (paper or eStatement format) is only sent to Primary Borrower.

Paper Statement Fee and Waivers

From 1 December 2024, Paper Statement Fee (‘the Fee’) (HKD10 per month per customer) will be directly debited from the relevant account if you receive any of the following paper statement(s).

STATEMENTS THAT ARE APPLICABLE TO PAPER STATEMENT FEE
‧Consolidated Statement
‧Credit Card Statement(s)
(except Standard Chartered SHOP’n GAIN Platinum Credit Card, Standard Chartered SHOP’n GAIN Credit Card, Standard Chartered Corporate VISA Card, Standard Chartered Visa Signature Business Card and designated Mastercard (card number starting with 5488))
‧Current/Savings account Statement(s)
‧Standard Chartered Revolving Cash Card Statement(s)
‧Manhattan Revolving Personal Loan Statement(s)
THE FEE WILL BE WAIVED FOR BELOW CUSTOMERS AUTOMATICALLY
‧Customers aged below 18 or aged 65 or above
‧Customers who hold Click-a-Count
‧Recipients of government disability allowances, allowance for elderlies or Comprehensive Social Security Assistance
Remarks:

1. Paper Statement Fee will not apply to passbook savings account and corporate accounts.
2. Equivalent amount of HKD10 will be charged from other savings/current accounts if there is no HKD savings/current account available.
3. For joint account holder, if the primary account holder belongs to one of the exempted groups, the said account will also be exempted from paying the Paper Statement Fee. Joint account holder may be required to submit a paper form for subscribing eStatements, click here to learn more.
4. Starting from 31 Oct 2021, the paper statement fee donation arrangement to charity has been ended.

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FAQs

  • eStatements are electronic statements made available on SC Mobile App/ Standard Chartered Online Banking. eStatement contains the same information as your paper statements.

  • eAdvices are electronic advices made available on SC Mobile App/ Standard Chartered Online Banking. eAdvice contains the same information as your paper advices.

    eAdvice service is gradually rolling out to our users. When the eAdvice service is introduced, you will receive your advice in electronic format automatically.

  • No, eStatement/ eAdvice Service is offered to you free of charge!

    eAdvice service is gradually rolling out to our users. When the eAdvice service is introduced, you will receive your advice in electronic format automatically.

  • You can do so by logging to the SC Mobile App/ Standard Chartered Online Banking.

  • eStatement Service is available to Consolidated Statements, Integrated Deposits/ Savings / Current Account Statements, Mortgage Annual Statement, Credit Card Statements, Manhattan Revolving Personal Loan Statements and Manhattan id Platinum Card. Except Shop’n Gain Credit Card and designated MasterCard (card number starting with 5488).

    eAdvice service is gradually rolling out to our users. When the eAdvice service is introduced, you will receive your advice in electronic format automatically.

  • Email Alert is a service that will notify you by email when your eStatement/ eAdvice is ready on SC Mobile App/ Standard Chartered Online Banking. It is at your option to receive an Email Alert.

  • There could be many reasons which prevent you from receiving your Email Alerts at your email mailbox. You are advised to check:

    • whether your email mailbox has exceeded the storage limit
    • whether your email settings have caused any email sent by us to be filtered as spam/ junk mail
    • whether the email address which you have registered with us is up-to-date

    If in doubt, please call our Customer Service Hotline below.

  • Yes, you can save a copy of the eStatement/ eAdvice to your computer so that you can easily retrieve it in the future. To save a copy of your eStatement/ eAdvice, you can click “File” then “Save As” from your Acrobat menu and specify the location where you want the document to be saved on your computer. Since the eStatements/ eAdvices contain sensitive account and personal information, you are advised to keep any such copy in a location secured from third party access.

    eAdvice service is gradually rolling out to our users. When the eAdvice service is introduced, you will receive your advice in electronic format automatically.

  • You can cancel your eStatement/ eAdvice Service at any time by logging into SC Mobile App/ Standard Chartered Online Banking or completing the eStatement/eAdvice Subscription/Maintenance Form. Upon receipt and confirmation of your cancellation of eStatement/ eAdvice Service, we will resume the delivery of paper statements/ advices. You will be charged with Paper Statement Fee (HK$10 per month) which will be debited in relevant account monthly starting from January 2024.

  • Should you require any assistance, you can contact our Customer Service Hotline below.

  • Starting from Jan 2020, if you have registered eStatement service on or before Jan 2019, you could view the eStatement from Jan 2019 to the latest in SC Mobile App/ Online Banking and the eStatements will be accumulated up to 7 years i.e 2026.

    Starting from Jan 2020, if you have registered eStatement service after Jan 2019, you could view the eStatement from the month you registered til the latest in SC Mobile App/ Online Banking and the eStatement(s) will be accumulated up to 7 years i.e 2026.

    For newly introduced eStatement type (i.e. Mortgage Annual Statement), eStatement will be accumulated up to 7 years starting from the time they are launched in eStatement format.

    eAdvice service is gradually rolling out to our users. When the eAdvice service is introduced, you will receive your advice in electronic format automatically.

  • Please click here for information about Paper Statement Fee FAQ

  • 1. How to subscribe eStatements for joint account?

    All both-to-sign joint account holder are required to complete and sign on one eStatements subscription paper form and return to any branch or mail to the bank.

    For either-to-sign joint account, either one of the joint account holder can subscribe to eStatements online.

    2. How to subscribe consolidated eStatements for joint name mortgage account?

    All borrowers are required to complete and sign on one eStatements subscription paper form and return to any branch or mail to the bank.

  • Only the primary borrower would be able to view the Mortgage Annual eStatement via Online Banking / SC mobile app.

    Note that all correspondences related to your mortgage, no matter in paper form or electronic format, is addressed to the Primary Borrower only.

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Need more help? Find out more on our FAQ