Our Phone Banking is now tailored to your needs. By recognising your mobile number, we support you directly with your preferred language* and service options according to your product holdings.
*Pre-setting your default language preference via Phone Banking using your Registered Mobile Number at the Bank is required.
Instead of relying on your Phone Banking Card Number, identity authentication can now be done using any of your account, ATM card or credit card number, followed by entering your TIN / OTP.
To help you keep updated on your finances, we provide instant SMS notifications after various transactions such as credit card payment, fund transfer (between own Standard Chartered accounts), change of time deposit maturity instruction, cheque book request and autopay amount amendment.
| Priority Banking (852)2886-8866 | Standard Chartered Platinum Credit Card (852)2886-9338 |
| Premium Banking (852)2886-8877 | Standard Chartered Credit Card (852)2886-4111 |
| Other customers (852)2886-8888 | Manhattan Platinum Credit Card (852)2210-2288 |
| Manhattan Credit Card (852)2881-0888 |
Step 1：Select language (1. Cantonese 2. English 3. Mandarin)
Step 2：For clients with mobile number registered, you may set the language selected in Step 1 as preferred language, to simplify the hotline enquiry process next time
Step 3：Select the service(s) you need according to instruction#
#Some options would be omitted if you do not hold the relevant products.
|
Account Enquiry, Credit Card, Online Banking, SC Mobile App, Personal Loan and Mortgage Loan
Press “4”, then complete identity authentication and input the following keys: |
|
|---|---|
| Deposit account balance enquiry | 1 – 1 – 1 |
| Fund transfer between own accounts | 1 – 1 – 3 – 1 |
| Cheque book request | 1 – 3 – 3 |
| Credit card statement balance enquiry | 2 – 1 |
| Credit card payment and autopay related services enquiry | 2 – 2 |
| TIN change | 5 – 3 – 1 |
| Online Banking registration retry unblock | 5 – 1 – 1 |
| Online Banking login retry unblock | 5 – 1 – 2 |
|
Credit card fee waiver
Press “1”, then input the following key: |
|
|---|---|
| Credit card annual fee | 1 |
| Late fee and financial charge | 2 |
|
REPORT LOST OR CREDIT CARD TRANSACITON DISPUTE
Press “2”, then input the following key: |
|
|---|---|
| Report lost ATM card | 1 |
| Report lost credit card | 2 |
1.1. Annual Fee Enquiry
1.2. Late Fee & Financial Charge Enquiry
2.1. Report Lost ATM Card
2.2. Report Lost Credit Card
2.3. Report Fraud Transaction
2.4. Dispute Request
3.1. Online Banking
3.2. SC Mobile App
4.1. Saving & Time Deposit Services / (Banking Services)
ㅤㅤ4.1.1. Saving & Current Account / (Account Balance Enquiry & Transfer)
ㅤㅤㅤㅤ4.1.1.1. Balance Enquiry
ㅤㅤㅤㅤ4.1.1.2. Transaction Enquiry
ㅤㅤㅤㅤ4.1.1.3. Fund Transfer & Card Payment
ㅤㅤㅤㅤ4.1.1.4. Utility Bill Payment
ㅤㅤ4.1.2. Time Deposit Account Enquiry
ㅤㅤㅤㅤ4.1.2.1. Maturity Instruction Enquiry
ㅤㅤㅤㅤ4.1.2.2. Change Maturity Instruction
ㅤㅤㅤㅤ4.1.2.3. Time Deposit Account Opening
ㅤㅤ4.1.3. Cheque Services
ㅤㅤㅤㅤ4.1.3.1. Cheque Status Enquiry
ㅤㅤㅤㅤ4.1.3.2. Stop Cheque Request
ㅤㅤㅤㅤ4.1.3.3. Cheque Book Request
ㅤㅤ4.1.4. Inward Remittance & Swift Code Enquiry
ㅤㅤㅤㅤ4.1.4.1. Inward Remittance Transaction Enquiry
ㅤㅤㅤㅤ4.1.4.2. Swift Code Enquiry
ㅤㅤ4.1.5. Account Opening
4.2. Credit Card Services
ㅤㅤ4.2.1. Statement Balance Enquiry
ㅤㅤ4.2.2. Card Payment & Autopay Services
ㅤㅤ4.2.3. 360° Rewards
ㅤㅤ4.2.4. Credit Line Maintenance
ㅤㅤ4.2.5. Automatic Add Value Services (AAVS)
4.3. Loan & Mortgage Services
ㅤㅤ4.3.1. Mortgage Services
ㅤㅤ4.3.2. Loan Services
4.4. Investment & Insurance Services
ㅤㅤ4.4.1. Investment Services
ㅤㅤ4.4.2. Insurance Services
4.5. Online Banking & TIN Services
ㅤㅤ4.5.1. Online Banking Services
ㅤㅤㅤㅤ4.5.1.1. Online Banking Registration Retry Unblock
ㅤㅤㅤㅤ4.5.1.2. Online Banking Login Retry Unblock
ㅤㅤㅤㅤ4.5.1.3. Online Banking Cancellation
ㅤㅤㅤㅤ4.5.1.4. SC Mobile Device Deregistration
ㅤㅤ4.5.2. Mobile Wallet Services
ㅤㅤ4.5.3. Phone Banking Services
ㅤㅤㅤㅤ4.5.3.1. TIN Change
ㅤㅤㅤㅤ4.5.3.2. TIN Retry Counter Reset
ㅤㅤㅤㅤ4.5.3.3. TIN Creation
6.1. Rate Enquiry
6.2. Branch Location Enquiry
You may visit our branch to get the phone banking card number and phone banking password.
You may visit our branch, fill and submit the Update Personal Information Form to register/update your mobile number.
If you have already registered SC Mobile Key, you may also update your mobile number at “Update Profile Details” on our Online Banking.
Note: SC Mobile App does not support mobile number updates.
