To enjoy our services and the benefits of mobile banking, please ensure your mobile number and email registered with us is valid and up to date.

• Download the form for changing contact information here or from sc.com/hk and mail it to Standard Chartered Bank (Hong Kong) Limited at P.O. Box 68383, Kowloon East Post Office
• Visit the nearest branch

• Simply login to Standard Chartered Online Banking and click “Update Client Information” -> “Update Profile” to submit your requests
• Download the form for changing contact information here or from sc.com.hk/ and mail it to Standard Chartered Bank (Hong Kong) Limited at P.O. Box 68383, Kowloon East Post Office
• Visit the nearest branch

The touch / face login feature will be disabled immediately when

• There is any change to fingerprint / face profile (e.g. add or delete fingerprint / face) in mobile device
• There is any change to your Online Banking Username and Password
• Another user logs into mobile banking on the same device using a different set of Username and Password
• Consecutive failure of fingerprint / face login attempts

We are committed to help our clients manage their money safely on the go. Discover some of the measures you can take to safeguard your account information on your mobile phone.

Learn more