SMS and Email Alerts – Standard Chartered HK

Reduce the chance of fraudulent activity on your account and enjoy peace of mind with SMS/Email alerts.

Step 1: Set up SMS/Email alerts via Online banking

General set up for SMS/Email alerts

Login to Online Banking and set up the SMS/Email alerts at ease.

General set up for the SMS/Email alerts Screen 1

General set up for the SMS/Email alerts Screen 2

General set up for the SMS/Email alerts Screen 3

General set up for the SMS/Email alerts Screen 4

Customize Alert Conditions for Deposit Account

Customize Alert Conditions for Deposit Account Screen 1

Customize Alert Conditions for Deposit Account Screen 2

Customize Alert Conditions for Credit card Account

Customize Alert Conditions for Credit card Account Screen 1

Customize Alert Conditions for Credit card Account Screen 2

Step 2: Enable push notification via SC Mobile App

For new SC Mobile App User

You can enable Push Notification, so that banking alerts that you subscribed will send to you via SC Mobile app.

Step 1

Agree the T&C of SC Mobile Key service

New to SC Mobile on Activate Push Notification in one go during SC Mobile Key registration Step 1

Step 2

Start SC Mobile Key registration with OTP

New to SC Mobile on Activate Push Notification in one go during SC Mobile Key registration Step 2

Step 3

Setup the 6 digit PIN

New to SC Mobile on Activate Push Notification in one go during SC Mobile Key registration Step 3

Step 4

Click “Enable” to activate Push Notification

New to SC Mobile on Activate Push Notification in one go during SC Mobile Key registration Step 4

Step 5

Agree the T&C of Push notification Service

New to SC Mobile on Activate Push Notification in one go during SC Mobile Key registration Step 5

Step 6

Turn on Push notification

New to SC Mobile on Activate Push Notification in one go during SC Mobile Key registration Step 6

Step 7

You are all set!

New to SC Mobile on Activate Push Notification in one go during SC Mobile Key registration Step 7

For existing SC Mobile App User

Manage Push Notification with a few clicks in Settings

Step 1

Go to Communication Preferences

Existing SC Mobile App User Manage Push Notification Step 1

Step 2

Select Push Notification

Existing SC Mobile App User Manage Push Notification Step 2

Step 3

Turn on Push Notification

Existing SC Mobile App User Manage Push Notification Step 3

Step 4

Agree the T&C of Push Notification Service

Existing SC Mobile App User Manage Push Notification Step 4

Step 5

Enter SMS OTP and it’s done!

Existing SC Mobile App User Manage Push Notification Step 5

Manage Marketing Offers & Product Updates with a few clicks in Settings

Step 1

Go to Communication Preferences

Existing SC Mobile App User Manage Marketing Offers & Product Updates Step 1

Step 2

Select Marketing Offers & Product Updates

Existing SC Mobile App User Manage Marketing Offers & Product Updates Step 2

Step 3

Turn on the channel(s) you wish to receive Updates

Existing SC Mobile App User Manage Marketing Offers & Product Updates Step 3

Step 4

Review change(s) and click ‘Continue’

Existing SC Mobile App User Manage Marketing Offers & Product Updates Step 4

Step 5

You’re all set!

Existing SC Mobile App User Manage Marketing Offers & Product Updates Step 5

Receive banking alerts at ease

You can now receive SMS/Email alerts via push notification with SC Mobile app

DEPOSIT ACCOUNT TRANSACTION ALERTS (APPLICABLE TO LOCAL AND OVERSEAS TRANSACTIONS)

Bill Payment Alert

Notifies you after a bill payment is made with your designated bank account via online banking, automated phone banking or ATM.

Cash Withdrawal Alert

Notifies you after a cash withdrawal is made with your designated bank account via ATM.

Fund Transfer Alert

Notifies you after a fund transfer is made with your designated bank account via online banking, automated phone banking or ATM.

Purchase Alert

Notifies you the purchase is made with your designated bank account via EPS, UnionPay or Maestro networks.

Online Time Deposit Maturity Alert

Reminds you of the maturity date of your Online Time Deposit. You can renew by setting up Time Deposit online.

DEPOSIT ACCOUNT REMINDER ALERTS

Cheque Returned Alert

Notifies you after a cheque issued from/deposited to your designated bank account is returned.

CREDIT CARD REMINDER ALERTS

Payment Due Date Alert

Reminds you of the payment due date of your designated credit cards. You can set when you want to receive the alert by number of days before due date.