Our clients’ safety and privacy are important to us, and we have ensured that Stacy is a secure platform. Stacy will not ask client to provide personal information such as account number and ID number.

What is the servicing hours of Stacy?

Stacy is our virtual assistant which is available 24/7 to assist our clients.

Who can use Stacy’s login functions?

Customer who registered for Standard Chartered Bank (HK) Online Banking can access to Stacy login functions.

Where can I access to Stacy’s login functions?

You can access to Stacy’s login functions through the following channels: After login to Standard Chartered Online Banking After login to SC Mobile App

How can I switch the language of Stacy on Online Banking or SC Mobile App?

If you are on Standard Chartered websites, you can select your language preference at the upper right corner. If you are using Online Banking or SC Mobile App, you need to select your language preference before login.

Can I choose not to log in to Stacy?

Yes. If your inquiry is not related to your account information, you are not required to log in.

What is the difference between “pre-login” & “post-login”?

In the “pre-login” environment customer can make enquiry on products and general banking information, acquire knowledge on banking and financial glossary, search for ATM & branch locations. In the “post- login” environment customer can additionally, check total account balance check different account (excluding mortgage products and investment product) information such as, deposit tenor, maturity date, credit card payment & rewards.

How can Stacy understand my enquires?

Stacy is using Natural Language Processing (NLP) which is a branch of Artificial Intelligence to understand your enquiries and provide the most relevant response. Stacy is improving all the time by adding a set of data to its growing network during each conversation and every set helps finetune the accuracy of its response.

What is Chat with Live Agent?

Chat with Live Agent enables you to connect to our Live Agents through text chat in an authenticated environment. During your interactions with Stacy, you will be offered an option “Chat with Live Agent” when you may need further assistance.

How can I connect to Live Agent?

While you are chatting with Stacy, you will be offered an option of “Chat with Live Agent”. Select that option and you will be brought into another Chat window and connect to Live Agent during the working hours. If Live Agent is not available at that moment, you may also leave an offline message with details, we will get back to you through text chat.

What will be the working hours of Chat with Live Agent?

The working hours of Chat with Live Agent will be from 9am to 9pm (Monday to Friday) / 9am to 6pm ( Saturday, Sunday and Public Holiday). During non-working hours, you may also leave an offline message with details, Live Agent will get back to you on next working day through text chat.

I have left an offline message to Live Agent, how would I know when the Live Agent replied?

If you have turned on Push Notification in SC Mobile App, you will be notified by the Push Notification when Live Agent responded to you.

Can I retrieve my previous text chats with Live Agent?

Yes, after login online banking or SC Mobile App, you can retrieve the chat history by clicking “…” & “Chat History” at top right corner inside the chat window with Stacy.

What is the privacy protection for the Chat with Live Agent?

Any of your personal data collected by the Bank from Chat with Live Agent at any time is subject to the Bank’s personal information collection and privacy policies: https://www.sc.com/hk/privacy-notice/ .

How can Stacy help?¹

Show your account information

Have you ever asked yourself..
“How much do I need to pay for my credit card bill this month?”

With just a few taps, you can quickly check your account balances, credit card rewards, payment details and many more.

Show your account information

Have you ever asked yourself..
“How much do I need to pay for my credit card bill this month?”

With just a few taps, you can quickly check your account balances, credit card rewards, payment details and many more.

Got more questions? Chat with us live after login!

Chat with Live Agent

Hard to explain your problems? Chat with our Live Agent and share images or documents via the live chat. Even out of office hours, you may still leave us message with details¹, and push notification² will be sent to you once we have replied. You may also retrieve your chat history with us anytime¹.

Call Us

Just call and ask your banking questions straight away, our staff already know your well so authentication is not needed.

Chat with Live Agent

Call Us

Just call and ask your banking questions straight away, our staff already know your well so authentication is not needed.

Simply click the icon at the bottom right corner on website or go to “Contact & Support” (tap the icon on the top right of the home screen) on SC Mobile App to start.

How can Stacy help you?

Find your nearby ATM & Branch

Stacy’ll tell you instantly the ATMs/ branches which are located near you and also provides you with the operation hours and services available with the ATM/ Branches.