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Stacy provides round the clock assistance to your general banking and credit card enquires. Our customer service representative will be happy to assist you further.
Help Center
Check answers for frequently asked questions like credit card fee waiver request and credit card activation.
Credit Card (24 Hours)
Report Lost (852)2886-6016
Other Credit Cards (852)2886-4111
Banking
| Segment | Phone Number | Operating hours |
| Priority Banking | (852)2886-8866 | Mon to Sun : 00:00 – 24:00 |
| Premium Banking | (852)2886-8877 | Mon to Sun : 09:00 – 20:00 |
| Other Customers | (852)2886-8888 | Mon to Sun : 09:00 – 20:00 |
More hotline and hotline operation hours
Mortgages or Loans
Mortgage
(852)2886-8863
Personal Instalment Loan
(852)3408-1628
Credit Card Instalment Credit Program
(852)2282-3322
Securities
Priority Banking
(852)2886-6000
Premium Banking
(852)2886-7000
Easy Banking/General Banking
(852)2886-8000
Companies
Business Banking
(852)2886-6988
Corporate, Commercial and Institutional Banking
(852)3146-7499
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Account Opening & RM e-Appointment Service
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Get a ticket before arriving at our branch for counter services to save waiting time, or you can save more time by perform the transaction digitally without going to branch!
ONLINE
Standard Chartered Bank (HK) Ltd,
Client Experience
GPO Box 21, Hong Kong
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CLIENT FEEDBACK HOTLINE
Office Hours:
Monday to Friday from 9:00 a.m. to 5:30 p.m.
Saturday from 9:00 a.m. to 12:30 p.m.
GETTING BACK TO YOU
Your feedback will be followed up and acknowledged within 7 days upon receipt. In case we need to investigate further, our staff will endeavour to advise you of the outcome within 30 days. While we might need more time to attend to the matter in some occasions, we shall keep you informed.
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IF YOU ARE NOT SATISFIED
In case, you are still not completely satisfied with our handling of your case, or if you have further relevant information for our assessment, please contact us again, we will reassess the case and respond to you per the above-mentioned procedures.
Despite our endeavour, if you are not entirely satisfied with our handling of your case, you have the right to refer the matter to the Complaint Processing Centre of the Hong Kong Monetary Authority (HKMA). For monetary disputes, you may refer your case to Financial Dispute Resolution Centre (FDRC).
COMMENTS MADE BY THIRD PARTY
To address the comments made by third party, we will contact the client directly in order to protect the privacy of clients.