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Help Centre – Digital Services

Select SC Mobile App or Online Banking related FAQs

SC Mobile App

Find out the FAQs on:

  • Login, Password and Security
  • Account Services
  • Payments and Transfers
  • Mobile Wallets
  • Customer Services

Online Banking

Find out the FAQs on:

  • Login, Password and Security
  • Account Services
  • Payments and Transfers
  • Mobile Wallets
  • Customer Services

Popular questions

  • Simply re-register your SC Mobile App or Online Banking account by following the registration guide found here.

  • Standard Chartered Online Banking is committed to providing reliable online banking services and has introduced Transaction Password to further enhance online authentication and security.

  • After login to SC Mobile App, go to “Transfer & Payment” and “SC Pay (FPS)”. Then you can register with your mobile number, email address or HKID in the Bank’s record (Note: HKID only allows receiving money from institutions).

  • You may first check if your merchant or bill accepts FPS as payment method. Then use “Scan & Pay” in SC Mobile App to scan the FPS QR code from your merchant or printed on your bill and proceed with the payment.

  • Please call our Standard Chartered Service Hotline for assistance.

  • The desired language must be selected before login.

  • If you suspect your Online Banking / SC Mobile App account / Online Securities Trading / SC Equities account credential have been compromised, you may call (852)2886-8862 to suspend your digital banking account.

    When you think your account is safe or recovered, please call our hotline (852)2886-8868 to unlock it.

  • You could visit our branch with the required documents or login to Online Banking / Mobile Banking to open an account. Please see the requirements and documents needed here and the overview on Client Due Diligence here.

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SC MOBILE APP

Manage your finances on the go

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