You can enquire the status of your orders through “Order Enquiry” page or enquire the same via our Securities Services Trading Hotline. Below is the order status description:
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ORDER STATUS
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DESCRIPTION
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|---|---|
| Acknowledged/Acknowledged (Action) | This means your order is successfully received by the Bank and is open for execution, cancellation or amendment and/ or with action status.For order submitted during trading hours, the order would have been sent to the Bank’s execution broker for execution.
For order submitted beyond trading hours, the order would be sent to the Bank’s execution broker as per the timeline agreed by the Bank and its execution broker. Please note even an order has first been received by the Bank and its execution broker, the order may still be rejected upon it is sent to the Bank’s execution broker or the Exchange respectively after performing the applicable price validation checks. Clients are strongly advised to check the order status from time to time through Online Banking or refer to the Order Confirmation SMS/ Email sent by the Bank (applicable if the client has subscribed for Order Confirmation SMS/ Email services). |
| Partially Executed/Partially Filled(Action) | Order has been partially executed |
| Fully Executed / Fully Filled (Action) | Order has been fully executed or Order has been fully executed with action status |
| Rejected/ Rejected (Action) | Order has been rejected or Order has been rejected with action status |
| Cancelled / Cancelled(Action) | Order has been rejected or Order has been rejected with action status |
| Expired/Expired (Action) | Order has expired upon pre-set validity or Order has expired with action status |
| Not Fully Filled | Market order not fully filled and has expired. |
Note: Action in the bracket of the order status indicates the action status raised by the customer to the order.
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Action Status
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Description
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|---|---|
| Pending cancellation | Order cancellation is received by the bank but not yet acknowledged by the market. Order cannot be further modified/cancelled in this case. |
| Modified | Order modification is done |
| Pending Modification | Order modification is received by the bank but not yet acknowledged by the market. Order cannot be further modified/cancelled in this case. |
| Cancel rejected | Order cancellation has been rejected |
| Modify rejected | Order modification has been rejected |
| Market Order Completed | Market Order is partially filled and has expired. |