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Help Centre – Insurance
Help Centre – Insurance
You can view and choose your desired product on our general insurance page (“https://www.sc.com/hk/insurance/general-insurance/”). Products are available for enrolment through MSIG Insurance Hotline at (852) 3122 6722 from Monday to Friday at 9:00am to 5:30pm (except public holidays) or by submitting online application through the “Apply Now” button. You may refer to the respective product pages on the application methods.
You may apply directly via SC mobile app or SC Online Banking under “Insure”.
MSIG general insurance products offer either annual or monthly payment method but subject to the product offering. You may select your desired payment frequency at the time of enrolment.
You can choose to pay your General Insurance premiums monthly or annually.
For any MSIG general insurance products enquiries, please contact MSIG Insurance Hotline at (852) 3122 6722. Our office hours are from 9:00am to 5:30 pm, Monday to Friday (except public holidays).
For any Allianz general insurance products enquiries, please contact Allianz Customer Service at (852) 8100 2402. Our office hours are from 9:00am to 6:00 pm, Monday to Friday (except public holidays).
For any existing MSIG policies’ enquiries, please contact MSIG Insurance Hotline at (852) 3122 6722. Our office hours are from 9:00am to 5:30 pm, Monday to Friday (except public holidays).
For any existing Allianz policies’ enquiries, please contact Allianz Customer Service at (852) 8100 2402. Our office hours are from 9:00am to 6:00 pm, Monday to Friday (except public holidays).
You can file your claim online through MSIG website. If you have further questions, please contact MSIG Claims Services Hotline at (852) 2894 0660. Our office hours are from 9:00am to 5:30 pm, Monday to Friday (except public holidays).
To file a claim, please download the Claim Form at https://commercial.allianz.com/global-offices/hong-kong/bancassurance.html, or contact Allianz Customer Service at (852) 8100 2402. Our office hours are from 9:00am to 6:00 pm, Monday to Friday (except public holidays).
Please contact Allianz Customer Service at (852) 8100 2402. Our office hours are from 9:00am to 6:00 pm, Monday to Friday (except public holidays).
Standard Chartered Bank (Hong Kong) Limited (the “Bank”) is appointed by each of Allianz Global Corporate & Specialty SE Hong Kong Branch (“Allianz”) , MSIG Insurance (Hong Kong) Limited (“MSIG”) and Prudential Hong Kong Limited (a member of Prudential plc group) (“Prudential”) as its insurance agent in respect of General Insurance and Life Insurance respectively. To the extent permissible by law, the Bank shall not be liable to any person for the use of any of the above information. If you are interested to know about other insurance products, please visit any of the branches for further information.
All General Insurance plans are underwritten by Allianz/MSIG which is a general insurer authorized and regulated by the Insurance Authority of Hong Kong Special Administrative Region (“Hong Kong”).
All Life Insurance products are underwritten by Prudential which is regulated and authorized to carry on long term business in Hong Kong under the Insurance Ordinance. Nothing in this mobile application shall be construed as an offer to sell, or solicitation to buy, or provision of any product or service outside of Hong Kong. If any Product is offered/sold by Prudential in any place in which such offering or sale is illegal (under the laws of such place), such offering or sale shall neither be effective nor valid. To the extent permissible by law, the Bank shall not be liable to any person for the use of any of the above information.
The above information is intended as a general summary. It is for reference only and is not an offer for subscription of any insurance product. The policy may contain Terms and Conditions which are not detailed in the above. If there is any discrepancy between the information contained in the above and the Terms of the policy, the Terms of the policy shall prevail. For exact Terms and Conditions and details of the exclusions, please refer to the relevant policy or contact Allianz/MSIG/Prudential for relevant product.
In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between Standard Chartered Bank (Hong Kong) Limited and the customer out of the selling process or processing of the related transaction, Standard Chartered Bank (Hong Kong) Limited will enter into a Financial Dispute Resolution Scheme process with the customer; however, any dispute over the contractual terms of the product should be resolved directly between Allianz/MSIG/Prudential and the customer for relevant product.
