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This hyperlink will bring to you to another website on the Internet, which is published and operated by a third party which is not owned, controlled or affiliated with or in any way related to Standard Chartered Bank (Hong Kong) Limited or any member of Standard Chartered Group ( the "Bank").

The hyperlink is provided for your convenience and presented for information purposes only. The provision of the hyperlink does not constitute endorsement, recommendation, approval, warranty or representation, express or implied, by the Bank of any third party or the hypertext link, product, service or information contained or available therein.

The Bank does not have any control (editorial or otherwise) over the linked third party website and is not in any way responsible for the contents available therein. You use or follow this link at your own risk. To the extent permissible by law, the Bank shall not be responsible for any damage or losses incurred or suffered by you arising out of or in connection with your use of the link.

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      Standard Chartered Bank (HK) Ltd,
      Client Experience
      GPO Box 21, Hong Kong

    • Client Feedback Hotline

      (852) 2886-6099

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    • GETTING BACK TO YOU

      Your feedback will be followed up and acknowledged within 7 days upon receipt. In case we need to investigate further, our staff will endeavour to advise you of the outcome within 30 days. While we might need more time to attend to the matter in some occasions, we shall keep you informed.

      IF YOU ARE NOT SATISFIED

      In case, you are still not completely satisfied with our handling of your case, or if you have further relevant information for our assessment, please contact us again, we will reassess the case and respond to you per the above-mentioned procedures.

      Despite our endeavour, if you are not entirely satisfied with our handling of your case, you have the right to refer the matter to the Complaint Processing Centre of the Hong Kong Monetary Authority (HKMA). For monetary disputes, you may refer your case to Financial Dispute Resolution Centre (FDRC).

      COMMENTS MADE BY THIRD PARTY

      To address the comments made by third party, we will contact the client directly in order to protect the privacy of clients.

    • You also have the right to refer the matter to the relevant organizations listed below and we will fully cooperate with them in the handling of feedbacks.

Disclaimer

Standard Chartered Bank (Hong Kong) Limited (the “Bank”) is appointed by each of Allianz Global Corporate & Specialty SE Hong Kong Branch (“Allianz”) and Prudential Hong Kong Limited (a member of Prudential plc group) (“Prudential”) as its insurance agent in respect of General Insurance and Life Insurance respectively. To the extent permissible by law, the Bank shall not be liable to any person for the use of any of the above information. If you are interested to know about other insurance products, please visit any of the branches for further information.

All General Insurance plans are underwritten by Allianz which is a general insurer authorized and regulated by the Insurance Authority of Hong Kong Special Administrative Region (“Hong Kong”).

All Life Insurance products are underwritten by Prudential which is regulated and authorized to carry on long term business in Hong Kong under the Insurance Ordinance. This webpage is intended to be valid in Hong Kong only and shall not be construed as an offer to sell or solicitation to buy or provision of any insurance product outside Hong Kong. If any Product is offered/sold by Prudential and Standard Chartered in any place in which such offering or sale is illegal (under the laws of such place), such offering or sale shall neither be effective nor valid. To the extent permissible by law, the Bank shall not be liable to any person for the use of any of the above information.This webpage does not constitute a contract of insurance or an offer, invitations or recommendation to any person to enter into any contract of insurance or any transaction described therein or any similar transaction.

The above information is intended as a general summary. It is for reference only and is not an offer for subscription of any insurance product. The policy may contain Terms and Conditions which are not detailed in the above. If there is any discrepancy between the information contained in the above and the Terms of the policy, the Terms of the policy shall prevail. For exact Terms and Conditions and details of the exclusions, please refer to the relevant policy or contact Allianz/Prudential for relevant product.

In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between Standard Chartered Bank (Hong Kong) Limited and the customer out of the selling process or processing of the related transaction, Standard Chartered Bank (Hong Kong) Limited will enter into a Financial Dispute Resolution Scheme process with the customer; however, any dispute over the contractual terms of the product should be resolved directly between Allianz/Prudential and the customer for relevant product.