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Customer to use Online Unit Trusts platform must have Investment Funds account and access to Online Banking. Upon your first logon, we will require you to read through and accept the Risk Disclosure as well as Terms and Conditions.

When you try to place a subscription/switching order via Online Unit Trusts platform, you will be assessed by us if this particular instruction is suitable to you based on the available information provided by you to us and with reference a set of “Assessment Criteria”, such as your risk tolerance, investment objective, investment experience or knowledge, financial situation and financial needs.

In order for us to perform the suitability assessment during subscription/switching orders, we need to have access to and utilize your deposit related information. If you have either opt out or have not provided your consent, we will not be able to provide investment/wealth management services to you, in other words, we cannot proceed if the consent is not provided.

Also, this particular online update on your Customer Deposit-related Information Consent is only available during the Bank’s business hours.

To protect client’s interest, Online Unit Trusts platform will NOT accept any subscription / switching instruction(s) under the following circumstances or for the following products:

– Instructions for products carrying higher risks as against the Assessment Criteria (See Question 2 on the examples of Assessment Criteria).
– Products requiring enhanced disclosures
– Clients who are age 70 or above

You may, however, give order instructions 1) physically at branch; and 2) after completing an enhanced order taking process with the Bank’s staff.

Customer Investment Profile captures your overall general attitude towards investment risks as an investor. We need you to maintain a valid profile if you want to trade via Online Unit Trusts platform. You may review and update your Customer Investment Profile through Online Banking and SC Mobile instantly.

You can place subscription, same fund house switching and redemption orders via Online Unit Trusts. For the steps to place an order, please click here to visit our demo.

Generally speaking, sole name account holder can place all types of orders via Online Unit Trusts, given that he/she has passed suitability assessment.

However, there are certain restrictions for some account type:

• Joint-name account holders are not able to place subscription, switching, and redemption order via Online UT
• Monthly Investment Plan account holders are not able to place lump-sum subscription order via Online UT.

Please note your trading activities at Online UT may be affected by your account status with the Bank. If you have any question assessing Online UT, please contact your Relationship Manager or our customer service hotlines for assistance.

On any business day, we will process the orders placed before cut off time on the same day and have the orders passed to fund houses. The cut off time for different fund houses are NOT the same, mostly at 15:00 or 15:30. Please click here to see the list.

While you can place your investment fund orders via our Online Unit Trusts platform which operates 24 hours a day, please note that the Bank will only process the orders on business day only. We will process the orders placed before cut off time on the same day; otherwise, on the next business day.

Yet, even the Bank has processed the orders to fund house, the order may not be executed on the day if it is not a valid dealing day for the fund you have submitted order for. For example, a fund may not provide dealing when a market where it has significant holding on is closed for public holiday. The definition of dealing day is not the same across different funds. Please refer to the fund’s offering document before order placement.

Real time if you submit orders before cut off time. Or else, the debit will happen at around 10:00 a.m. on the next business day (also the transaction date as indicated on the confirmation screen).

Please note that if we cannot debit your subscription amount on the transaction date, for example, due to insufficient settlement funds, the order will be rejected. Kindly review order status to ensure your order is placed successfully. We will inform you by written for any orders being rejected.

The average unit cost is your total investment amount divided by your holding units. Total investment amount refers to the gross amount (i.e. before fee) you have invested in the particular fund. Unit Dividend and Cash Dividend are distributions made by the fund and hence not included as investment amount.

Please note that the figure is for reference only and may not truly reflect the average unit cost of your holding since your purchase. For any transfer in transaction, no matter it is through external or internet, the last available indicative price on or before the actual date of transfer has been adopted for calculation.

Unrealised profit/loss is calculated by (The fund’s latest price – Average Unit cost) * Holding unit. The figure is for your reference only.

The unit price of investment fund on any business day can only be calculated after all the relevant market closure and will be announced on the next business day.

You can find orders not yet settled under Order Status for your tracking. Once we settle the orders, for subscription and switching, units will be allocated to your investment fund account; for redemption, proceeds will be credited to your settlement account.

All settled orders will be displayed under Transaction History. You can retrieve transactions of up to 30 days in the past year at any one time.

You may access the shareholder notice through the document link embedded in the email, view and download the notice from the Bank’s website. The documents remain accessible via the embedded link for 1 year. You are advised to save or print a copy of the notice for future reference, and provide us your most updated email address.

You can request to receive shareholder notices either through email or paper documents anytime. Please contact your Relationship Manager or our customer service hotline at (852)2886-8868 for assistance. Changes will effect in 10 working days.

Only the shareholder notices issued by fund providers will be delivered through email. The delivery of Investment Funds Confirmation Notice of your investment fund account(s) through postage will remain unchanged. For Monthly Statement, the delivery will also remain unchanged by your prevailing preference at the Bank’s record.

The Bank can provide you the shareholder notices of your investment fund holdings either in paper notice or through email notification free of charge.

If you have previously enrolled the eStatement service, you can now access your investment fund confirmation notices on SC Mobile App or Online Banking through eAdvice Service. Otherwise, you remain to receive them in paper format.

You may view, access and download investment fund confirmation notice related to your investment fund account(s) through Online Banking or SC Mobile App. The documents remain accessible on Online Banking or SC Mobile App for up-to 3 months since service rollout. You are advised to save or print a copy of the notice for future reference and provide us your most updated email address.

You can subscribe or unsubscribe eAdvice service through SC Mobile App or Online Banking. Please click here to learn how to subscribe the service. Alternatively, you can contact your Relationship Manager or our customer service hotline at (852)2886-6028 for assistance. Changes will take effect after 1 working day.

No, eAdvice Service is offered to you free of charge.