You are reminded to ensure correct and completed information are provided in giving each payment or funds transfer instruction to avoid mis-transfer of fund. After giving the instruction, you are advised to check with the transferee whether he/she has received the fund. If you found the fund is mis-transferred, please report to our bank at your earliest convenience.
For Retail Banking clients, please download the designated request form here and return the completed form to us through the channels listed out in the form;
For Private Banking clients, please contact your private banker.
It is our responsibility to remind you that if you receive any fund which a transferor sent to you by mistake, you could be criminally liable if you refuse to return the fund to the transferor.
