We regularly make enhancements to our services to improve your banking experience and during these periods the following services may be unavailable.  Please make advanced arrangements or use alternative channels if necessary.  We apologise for any inconvenience.

For enquiry, please contact our customer service hotline at (852)2886-8868.

Note:

• Due to daily system maintenance, transactions and instructions submitted between the hours of 11PM – 6AM may experience a “Submitted” status with delay in processing until 9AM, hence account balance displayed may be affected.
• To view the latest transaction status, please visit “Transactions” under “Pay & Transfer” in SC Mobile App or “Transaction/Payment History” in Online Banking.

For PIN reset via online banking for MANHATTAN Credit Card is applicable to principal card only. For MANHATTAN Credit Card Supplementary Card, please call customer hotline or reset PIN at ATM.

The PIN rest will be prevailed to “Important Notice” message description.

The actual withdrawal amount from Overseas ATMs is contingent upon the available credit card / debit card withdrawal limit.

In support of Severe Weather Trading announced by the Government, starting from 23 September 2024, we will maintain certain banking services and operation with limited capacity during severe weather conditions.   Please click here for a list of our available service.

Scams are more common than you think. It happens to anyone, anywhere and anytime. For more information, please click here to read our cybersecurity page.

Do not click on links from suspicious SMS, emails, webpages or social media pages/posts, only download SC Mobile App from Standard Chartered recommended sources, carefully consider an App’s requested permissions before installing and ensure the proper configuration of your mobile devices (e.g. keep Apps up-to-date, avoid installing Apps from unknown/untrusted sources, etc.)

SCBHK does not authorise any intermediary to charge its clients an account opening fee or any other fees to facilitate a privileged or guaranteed account opening arrangement with SCBHK. Customers can simply visit any SCBHK branches for account opening and shall not pay any fees to an intermediary for arranging the account opening with SCBHK.

Recently there are phishing SMS purportedly to be from our bank with a fraudulent 360° Rewards Redemption link. Please note that our bank will NOT include any URL in its SMS or email that requests customers to provide login credential or personal information. To redeem rewards, please login to 360° Rewards Redemption Platform via Standard Chartered Online Banking or SC mobile App.

The Bank will not send SMS or email messages with embedded hyperlinks directing customers to our websites or mobile applications to carry out transactions. Nor will we ask customers to provide sensitive personal information, including login passwords and OTPs, via hyperlinks.

For more information, you may read the smart tips on the Hong Kong Monetary Authority (HKMA) website or watch the video from HKMA.

After SC Mobile Key registration or re-registration and initiating identified high risk instructions (e.g. add new payee, fund / payment transfer, increase transfer limit, etc), your Digital Banking account may be suspended due to security reason. Please call our hotline (852) 2886-8862 for identity verification. The bank will re-activate your Digital Banking account after verification, and you could re-initiate the instruction thereafter.

Through telemarketing or social media platforms, criminal syndicates would offer the benefit of making quick money and lure you into selling or lending your accounts, or use your personal credentials to open accounts. The syndicate will then use these “stooge accounts” to receive/launder fraudulent payments or other crime proceeds.

Do not sell or lend your accounts to others as these may be abused for unlawful purposes and you may expose yourselves to the risk of committing money laundering offences of which the maximum penalty is imprisonment for 14 years and a fine of HK$5 million.

For more information, you may read the smart tips on the Hong Kong Monetary Authority (HKMA) website.

Please visit our website to learn more about barrier-free banking services and accessibility .  For further assistance, you can chat with our live agent.

Please be aware of bogus communications or messages of various means/channels (e.g. phone calls, SMS, Whatsapp, emails, social media post, etc.)  purported to be from the Bank, citing account irregularities and requesting input of personal information or calling back a bogus hotline number quoted in the SMS messages to check the transactions. Please note that the Bank will not ask for personal information through pre-recorded messages. Do not disclose any personal information to suspicious calls. If in doubt, ask for the caller’s contact details and verify with the Bank or verify the hotline numbers with the Bank before calling. Should you suspect any information leakage in a bogus phone call or to a bogus bank hotline number, please contact our staff at (852)2886-8868 or report to Police immediately.

You may, at any time and without charge, choose not to receive any of our future marketing communications by contacting our staff at (852)2886-8868. You may also find the Bank’s hotline number in our contact us section here.

For more information, you may read the smart tips on the Hong Kong Monetary Authority (HKMA) website or watch the video from HKMA (Chinese only).

Please click here for the phishing websites message issued by the Hong Kong Police Force and HKAB.

Please click here for the smart tips against phishing emails, websites message and here for YouTube Channel referenced by HKMA.

Please be aware of suspicious emails and websites that attempts to get your banking information from you. Our Bank does not request customers’ personal information (including user names and passwords) by emails. Passwords, such as One-Time passwords, are also never requested by the Bank by phone. In addition, please be reminded that you should only log into Standard Chartered Online Banking through the Bank’s website www.sc.com/hk/and not through hyperlinks embedded in emails or third party websites.

If you have any queries on this, or you suspect you have received such email, please call our customer service hotline at (852)2886-8868.

Please click here for more security tips.

To help differentiating whether a third-party service provider (TSP) is a partner of bank and those which are not, the Hong Kong Monetary Authority has published this video https://youtu.be/igHxqJGRXLI (available in Chinese only) listing various ways for the general public to be better informed of the bank & TSP Open API partnership.

In addition, for TSP partnership in Open API collaboration with bank, please visit https://axess.sc.com/partnerships?market=hk which shows the list of partnering third-party service providers (TSPs) and the corresponding specific products and services.

Please click the hyperlinks below for information on banking services in other languages:

Information in other languages available at the Hong Kong Association of Banks website 

Information in other languages available at the Hong Kong Monetary Authority website

Australia, Hong Kong, India, Ireland, Japan, Luxembourg, Mainland China, Malaysia, Philippine, Poland, Singapore, United Arab Emirates, United Kingdom, United States of America

Standard Chartered Bank (Hong Kong) Limited has adopted the CoP. This CoP aims to promote good banking practices by setting out the minimum standards that authorized institutions (AIs) should comply when making person-to-person telephone calls for marketing activities.

Standard Chartered’s Banking Services are easily accessible from anywhere you travel throughout the world, except in certain countries that are subject to international economic sanctions. Standard Chartered is committed to compliance with those sanctions. As such, we do not allow our products and services to be used directly or indirectly in Cuba, Iran, North Korea, Syria, Crimea and Sevastopol.

Please note that we have blocked usage of the following products and services in these countries:

1. Online & Mobile Digital Banking Services
2. Access to Contact Centres
3. ATM & Credit Card transactions

Access to Standard Chartered’s products & services will continue to be blocked for as long as you are in Cuba, Iran, North Korea, Syria, Crimea and Sevastopol. You can resume your use of these services when you are outside these countries.

The posting amount of a foreign currency transaction and the subsequent reversed /refunded transaction in whole may be different due to currency exchange rate fluctuations and handling fees charged by the relevant Card Associations (if any).

Stay vigilant and safeguard your card and card information to avoid falling prey to credit card scams.
Please click here for the smart tips against credit card scams and here for YouTube video published by HKMA.