Effective from 28 February 2020, air miles redemption has been amended as follows:

• Points required for every 1,000 Asia Miles conversion are 25,000 points
• KrisFlyer Miles are removed from the 360° Rewards Catalogue

Please click here to login to 360° Rewards Redemption Platform via Standard Chartered Online Banking or SC mobile Apps to browse and redeem available rewards. If you are non-Online Banking user, please click here for registration guidelines.

The 360^o Rewards Redemption Platform currently supports most desktop, laptop and mobile. As for tablets, due to the differing resolutions, the user experience is compromised. Hence, we recommend that you access our Rewards Redemption Platform on your desktop, laptop, or mobile device.

In view of the credit card account type, your 360° Rewards Points may subject to expiry. You can login to 360° Rewards Redemption Platform or refer to your credit card monthly statement for the expiry date of Rewards Points.

360° Rewards Redemption Platform maximises the benefits of Points or CashBack. Enjoy the following benefits for redemptions:

• One-stop redemption platform to Standard Chartered & MANHATTAN credit cardholders for Points and CashBack redemption
• Flexible conversion of your Points or CashBack to cash or air miles
• Manage your Points and CashBack with more flexibility:
  • Monitor your Points and CashBack with a breakdown of balance
  • Check the expiry date of your Points (if applicable)
  • Make instant points redemption by converting your points to cash or air miles
• Receive SMS and e-mail confirmation upon redemption

• To provide you a more secure online rewards redemption experience, effective from early May 2017, an One-time Password (“OTP”) will be required when you perform designated rewards redemptions via 360° Rewards Redemption Platform. No registration is required for this enhanced service. Simply maintain an updated and valid mobile phone number with the Bank, and you can enjoy a peace of mind rewards redemption experience.
• Protect your Online Banking account from unauthorised access. Always take good care of your username and password, and keep your password and devices updated regularly. Check out Online and Mobile Security Tips.

• If you need to update your mobile phone number with the Bank, please submit your request via the following channels:
  • Download the Change of Contact Information Form for Individual Client and mail it back to the Bank
  • Visit any of our branch to submit the Change of Contact Information Form for Individual Client

Remarks:

1. The service is only applicable to the Principal Cardholder with a valid Hong Kong mobile phone number registered with the credit card system of the Bank.
2. OTP is only applicable to local mobile phone numbers starting with 4, 5, 6, 7, 8 or 9. Cardholders with mobile phone numbers starting with other digit are not able to complete the relevant online rewards redemptions.

To provide you with a more convenient and secure rewards redemption experience, effective from 18 November 2018:

For customer who performed mileage redemption during April to November 2018, your Air Miles membership information (including Air Miles membership number and name) has been verified and registered as Bank’s records. You can now redeem mileage via Online Banking or SC Mobile Apps*.

For Standard Chartered Asia Miles Mastercard cardholder, your Asia Miles membership information has been automatically registered after verification by the Bank. You can also redeem mileage via Online Banking or SC Mobile Apps

For other customers who want to redeem mileage, or if you want to change your Air Miles membership information registered with us, you can now register or update your Air Miles membership information via Online Banking or SC Mobile Apps.

*If you cannot find your Air Miles membership information to perform mileage redemption, Please register your Air Miles membership information via Online Banking or SC Mobile Apps.