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  1. Help Centre
  2. Digital Services

Get help on Online Banking and Mobile Banking (SC Mobile)

SC Mobile can be downloaded from the App Store/Google Play Store.

Yes, the new SC Mobile will be available on both iOS and Android.

For Apple iPhone, you will need at least iOS14 and Apple iPhone 6S Plus.

For Android, you will need at least OS version 9.0 to download SC Mobile.

Step 1: Go to Online Banking
Step 2: Scroll to the bottom of the page, select “Register” with Temporary ID and SMS PIN
Step 3: Read through the information provided on the page and accept the Terms & Conditions
Step 4: Enter your Temporary ID and Password. Click “Next” to create your personal login credentials

If you have just applied for a new product with us, we will send you the Temporary User ID and PIN via email and/ or SMS separately. Alternatively, you can also visit the nearest branch to request for this or contact our Client Contact Centre.

Using SC Mobile, click on ‘Forgot?’. You will need one of the following:

  • ATM/ Debit Card number with PIN
  • Credit Card number with PIN. If you do not have the PIN, full credit card details will be required.
  • Please ensure you have your mobile number registered with the bank with you as you will receive a temporary password via SMS.

SC Mobile Key is a 6-digit PIN for you to authenticate your mobile/ online banking logins and transactions through your mobile device. For more information, click here

There is a 12-hour cooling period if you are registering for online banking for the first time or have registered for SC Mobile Key on a new device. Please note that during this period, you would not be able to perform certain banking transactions. For more information, click here.

Step 1: Log in to SC Mobile
Step 2: Tap on the Services tab located at the bottom right corner > Password and Security Settings > SC Mobile Key > Change PIN
Step 3: Select SC Mobile Key
Step 4: Click ‘Change PIN’

You may wish to enable ‘Auto App Updates’ on your device, and your existing SC Mobile will be automatically updated once updates are available to you.

To enable automatic updates:
For iOS users, go to ‘Settings’ > ‘App Store’ > ‘Automatic Downloads’ and turn on ‘Updates’.
For Android users, go to Google Play Store > ‘Settings’ > ‘Auto-update Apps’ and select either ‘Over any network’ or ‘Over Wi-Fi only’.

Tap on the Services tab located at the bottom right corner >’About’ > Find out the App Version You are using

You may continue to use your existing User ID and password to login to SC Mobile after the updates.

Your settings on Face ID/ Biometrics, SC Mobile Key, Push Notification preferences, and registered PayNow account will remain unchanged after you update your SC Mobile.

Yes, you can use SC Mobile on different devices, however, verification will be prompted on your primary device. The SC Mobile Key can only be registered on one device, if you wish to switch devices, you will need to re-register the SC Mobile Key.

SC Mobile currently supports English and Chinese.

Step 1: Log in to SC Mobile app
Step 2: Tap on the Services tab located at the bottom right corner
Step 3: Select “View eStatements”
Step 4: Select “Current Statement” or “Past Statements”

For more information, click here.

Tap on the Services tab located at the bottom right corner and select ‘Personal Details’. For more information, click here

Tap on the Services tab located at the bottom right corner and click on ‘Digital Services’ menu > ‘View All’ to see the list of service requests you can raise. For more information, click here.

The secured mailbox is now only available on Online Banking. You will still be able to access your previous messages on Online Banking through the web browser. Simply hover to your profile at the top right corner and click on “Mailbox”.

Click on the “?” icon on top right of the SC Mobile app and click on “ATM & Branch Locations”.
Alternatively click here to locate your nearest Standard Chartered ATM or branch.

– Simply click on the chat icon on the bottom right of the page. Our chatbot is available 24/7 to assist you with your queries.
– You can also reach out to our Personal Banking hotline at +65 6747 7000 available from Monday-Sunday, 8am-8pm
Click here to read more

You may delete conversations by doing a long press on the message and clicking ‘Delete’.

This feature is currently not available on SC Mobile and will be available soon. You may manage transfer limits on Online Banking > Profile > Security & Limits Maintenance.

The logout button is accessible from the top right corner on every screen.

Upon logging out, you will see a notification asking if you would recommend SC Mobile to a friend. We appreciate your time to provide us feedback on areas of that we did well and areas of improvement so that we can continue to enhance your digital banking experience with us.

Tap on the Services tab located at the bottom right corner and manage your notification preferences under ‘Settings & Configuration Menu > Communication Settings >Alerts and Notifications’.

Tap on the Services tab located at the bottom right corner > ‘Manage SGFinDex (Consolidated Financial View)’. For more information, click here

Step 1: Log in to the SC Mobile app
Step 2: On the Home page, click on “Insights” to set your limits and manage your budgets.

Step 1: Log in to SC Mobile app
Step 2: Tap on the Services tab located at the bottom right corner.
Step 3: Click on “Credit Card Activation & PIN Set” under “Digital Services”.

Alternatively, you can also select “View All” and select “Credit Card Activation & PIN Set” under Card Management tab. For more information, click here.

Click on the credit card you’re enquiring on, tap on the eye icon on the top left corner of the credit card and you will find your credit card number and expiry date on the eCard. For your CVV details, please refer to your physical card.

All posted and unposted transactions will appear in your ‘Card Activity’. However, some transactions may take time to be posted to your account. For example, when a merchant has approved the transaction, but a final charge has not been submitted.

Click on the credit card you’re enquiring on and select ‘Rewards’. You will be able to view your available points and redeem your rewards.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Select the card you want to replace and click “Submit”
Click here for the full list of available Digital Services.

Tap on the Services tab located at the bottom right corner. Click on ‘Digital Services’ menu > ‘View All’ and select ‘Card Management > Credit Card Fee Waiver’. Only late fee waiver can be requested via SC Mobile. For Annual Fee waiver request, please call our hotline and select option 2. For more information, click here.

Tap on the Services tab located at the bottom right corner. Click on ‘Digital Services’ menu > ‘View All’ to access the ‘Help & Services’ menu to report a lost/stolen card. For more information, click here. Alternatively, please contact our hotline and Select option 1.

To find out how much payment is due for the current month’s statement; you may refer to the amount indicated next to the due date for your Credit Card account from the ‘Home’ screen or you may tap on your credit card account > Details > Statement Balance.

To apply for a new product, select ‘Discover’ > select the product to apply

Step 1: Log in to SC Mobile app
Step 2: Tap on the Services tab located at the bottom right corner.
Step 3: Click on “Debit/ATM Card Activation & PIN Set” under “Digital Services”.

Alternatively, you can also select “View All” and select “Debit/ATM Card Activation & PIN Set” under Card Management tab. For more information, click here.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Tap on the Services tab located at the bottom right corner.
Step 3: Under “Help & Services”, select “Card Management”
Step 4: Select the card you want to replace and click “Submit”
Click here for the full list of available Digital Services.

Tap on the Services tab located at the bottom right corner. Click on ‘Digital Services’ menu > ‘View All’ to access the ‘Help & Services’ menu to report a lost/stolen card. For more information, click here. Alternatively, please contact our hotline and Select option 1.

To apply for a Time Deposit, go to Online Banking > Apply > Time Deposit Account. Alternatively, you may submit a form via SC Mobile > Discover to receive a call back on your application.

From the ‘Home’ screen, > Add Other Currency > select the currency you wish to add.

Simply use the new shortcut functions available on the home screen page. Alternatively, you may access various payment and transfer options by clicking ‘Pay & Transfer’ at the bottom navigation bar. For more information, click here.

Tap on the Services tab located at the bottom right corner. Select Settings & Configuration > Pay & Transfer Settings > ‘PayNow Registration’. Alternatively, you may also access this feature by clicking ‘Pay & Transfer’ from the bottom navigation bar and select ‘Manage’. For more information, click here.

Click ‘Pay & Transfer’ at the bottom navigation bar and select ‘Repeat Transfer’. The from and to account and amount will be auto populated based on your previous transfer and all you need to do is swipe to pay.

Click ‘Pay & Transfer’ at the bottom navigation bar and select ‘Add Payee’ to edit or delete payee. Alternatively, you may also click on ‘Manage’ in the same page to add & manage payees’.

Click the ‘Pay & Transfer’ button from the bottom navigation bar, and select ‘Pay Credit Card’. You may choose to pay a Standard Chartered or other bank’s credit cards and add a card to pay here.

Click ‘Pay & Transfer’ at the bottom navigation bar and select ‘Add Biller’ under ‘Pay Bills’ to add a new billing organisation. To delete a Biller, please login via Online Banking.

Step 1: Click ‘Pay & Transfer’ from the bottom navigation bar menu.

Step 2: Select the account to transfer to under ‘Local Transfer’ or ‘Between My Accounts’

Step 3: Click on ‘When’ button to indicate the frequency and date for the transfer to be done.

Click ‘Pay & Transfer’ from the bottom navigation bar menu and select ‘Scheduled’ to edit or delete any of your scheduled transaction(s).

Click ‘Pay & Transfer’ at the bottom navigation bar and select ‘Scheduled’ to see your list of your GIRO arrangements here.

Click the ‘Scan & Pay’ button from the ‘Home’ screen or click ‘Pay & Transfer’ from the bottom navigation bar to access this function. For more information, click here.

We are working to include this feature in the next app update. Stay tuned!

No, your account balance will not include your investment holdings. It will only include balances from your Current, Savings and Fixed Deposit accounts (where applicable). You may check on your investment holdings from ‘Investment’.

Click ‘Invest’ from the bottom navigation bar and select ‘Investment Profile’.