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Person, Human, Room
  • Insurance
  • General Insurance Claim Notification

How to lodge your insurance Claim

We have now put in place easy steps through which you can lodge your insurance claim

The below content is only meant for submission of General Insurance claim notifications by Standard Chartered Bank clients. For inquiries or clarification, contact our 24- Hour Client Centre on 254(0)203293900,254(0)703093900.

How do I file my Insurance Claim?


  1. A. Download the appropriate Claim Form

  2. B. Fill and sign the claim form and attach the required documents and send to Insurance.claimsKE@sc.com and SCBGIClaims@sanlam.co.ke

  3. C. Sanlam General Insurance Company Ltd shall reach out to you in case additional claim supporting documentation is required and provide the claims processing updates.

Claim Type
Claim Documents Required
Claim Form
Motor Private – Accident Claim
  • Claim Form
  • Valid Driving License
  • Police Abstract
 SANLAM Motor Vehicle Accident Report Claim Form
Motor Theft Claim Form
  • Claim Form
  • Police Abstract
 SANLAM Motor Theft Claim Form
Motor Windscreen Claim
  • Claim Form
  • Police Abstract
  • Photos of the damaged windscreen
 SANLAM Windscreen Insurance Claim Form
Home Insurance Claim
  • Claim Form
  • Police Abstract(For Theft cases)
  • Replacement Invoices
  • Repairer’s Technical Report/Replacement Invoices (in Material Damage cases)
 SANLAM General Claim Form
Travel Insurance Claim
  • Claim Form
 Travel Insurance Claim Form
Personal Accident
  • Claim Form
  • Medical Certificate(For Disability claims)
  • Proof of earnings
  • Medical Treatment notes
  • Police Report in case of Road Traffic Accident.
  • Death Certificate (in case of death)
  • Post mortem report – (in case of death)
  • Proof of funeral expenses (if covered under the policy)
 SANLAM Personal Accident Claim Form
Motor Commercial – Accident Claim
  • Claim Form
  • Valid Driving License
  • Police Abstract
 Motor Commercial Claim Form
For Business Insurance , Liability  and other General Insurance Claims
  • Claim Form
 SANLAM General Claim Form
I have other questions. Who can answer them?

For further enquiries or clarification, contact our 24-hour Client Centre on 254(0)20 3293900, 254(0)703 093 900

I/We hereby voluntarily give Standard Chartered Bancassurance Intermediary Limited (SCBIL), a wholly owned subsidiary of Standard Chartered Bank consent to share my personal information with Sanlam General Insurance Company Limited who would use the information for the purpose of claims processing. Terms and conditions apply.