Signature CIO Funds

Mutual funds offer the element of diversification which an investor can easily use to spread risks. Spreading risks offers a safety cushion during bouts of market volatility. We distribute diverse mutual funds in different asset allocation including equity, fixed income, and balanced funds.

The unit price of an investment fund on any business day can only be calculated after all the market closure and will be announced on the next business day.

Proceeds from a sale will normally be released in 5 – 10 business days into your settlement account after the fund house confirms the price.

When the market is going down, an investor may feel very tempted to sell — that’s why despite the adage “buy low, sell high”, many investors end up doing the opposite — or not put in your regular investment. However, that would nullify the strategy’s basic idea of buying more of an investment when the market falls. Dollar cost averaging is thus the ideal strategy for new investors looking to build a long-term portfolio and the wealth-builder is a great solution that adopts this investment strategy.

A suitability assessment is an evaluation of your risk appetite based on the information provided on your Investment Profile i.e. risk tolerance, investment objective, investment experience or knowledge, financial situation and financial needs.

An Investment Profile is a tool that captures your general attitude towards your investment needs, objectives and risk profile. You should maintain an updated investment profile in order to invest via the Online Mutual Funds Platform. You may create an Investment Profile through Online Banking or SC Mobile app instantly.

Your account will be debited within 3 business days of your submission of the order. Please keep your account sufficiently funded to ensure you request is completed. Kindly review order status to ensure your order is placed successfully. In case your order is rejected, you will be contacted by either your relationship manager or a representative from your branch.

It is essential to have a basic understanding of financial markets including bonds and stocks and to gain an understanding of risks that the investments are subjected to. In addition, by completing the investment risk profile, the questionnaire will guide us to understand which investments are best suited for you.

In the event that an investor passes away, the probate process applies, for more information, please visit the investor’s branch for more information where our team will guide you through the process or call our 24/7 contact centre on +254 20 3293939 and our team will guide you.

Your will receive monthly portfolio statements which will show you the status of your investment(s) (gain or loss). Your relationship manager/ investment advisor can also provide you with the statement at any time. A face-to-face portfolio review will also be undertaken half yearly by your Relationship Manager. In addition, you can view your mutual fund holdings on the SC mobile APP. Click on investing and mutual funds to see this information.

• Redeeming too early: Investors sometimes lose patience or do not give the requisite ample time for an investment to provide the desired rate of return, and hence redeem prematurely
• Investing without understanding the product: For example, equity funds are meant for the long term, but investors look for easy returns in the short term

Every economy and hence market go through periods of growth and recession which impact your fund’s return but only in the short-term. Over the long-term, your fund would have gone through fluctuation, but their impact would be muted because it’s the long-term compounded total return that will count at the end of your investment journey.

While you can place your investment orders via our online Mutual Funds Platform 24 hours a day, only orders placed before the cut off time, 01:00 pm Kenya time will be processed the same day. Orders received after this time will be processed on the next working day.

After the Bank has submitted your order to the fund house, it is executed on the dealing day for the fund you have submitted the order for. The definition of dealing day is not the same across the different funds. Please refer to the fund’s offering document before order placement.

1. In person: Visit the nearest standard chartered bank branch and the dedicated staff will receive and address your complaint
2. Telephone: Call the 24-hour Client Centre where a team of agents are standing by to assist you; +254 20 3293900, +254 703 093 900, +254 732 143 900

Once submitted via Online Mutual Funds, the orders cannot be amended. You may however cancel your order by calling our 24-hour Client Centre at +254203293900 or visit your nearest branch before your order is placed with the fund house. Any cancellation request received after order placement with the fund house will have to follow the redemption procedure which can also be done from the Online Mutual Funds platform.