Client Service Lines:

+254 20 329 3900
+254 703 093 900

Address:

Client Contact Centre, Standard Chartered@Chiromo,
Level 4, 48 Westland’s Road
P.O.Box 30003-00100
Nairobi, Kenya

Hours of Operation:

24 Hours a day

E-mail:

Ke.Service@sc.com

Video chat

Prefer face-to-face interaction? Start a video session with our consultants.

Audio chat

On the move? Use our voice chat service to talk to our consultants.

Text chat

Prefer to message? Use our live message service to chat with our consultants.

Client Service Lines:

+254 20 329 3393/4
+254 20 329 3432

Address:

Client Service Group Standard Chartered@Chiromo,
Level 2, 48 Westlands Road
P.O.Box 30003-00100
Nairobi, Kenya

Hours of Operation:

Mon – Fri, 8.15 am – 5.00 pm
except for Sat, Sun & bank holidays

E-mail:

straight2bank.ke@sc.com

– Cash withdrawal

– Balance inquiry

– PIN change

– Cardless cash withdrawal

– Mini Statements

– Cash deposit

– Cash withdrawal

– Balance inquiry

– PIN change

– Cardless cash withdrawal

– Mini Statements

Use our interactive map display to find the nearest ATM, CDM or Standard Chartered branch.

Our Service Promise

Our Service Promise is to put customers first and to provide services that are fast, friendly, and accurate tailored to meet your financial aspirations.

We value our relationship with you and would love to hear about your experience with us. If we have disappointed you, we would like to have the opportunity to put things right.

How to Raise a Complaint

Every complaint provides us an opportunity to delight you. You may raise a complaint through any of the channels below.

• In person: Visit your nearest branch and our dedicated staff will receive and address your complaint.
• Telephone: Call our 24-hour Client Centre where our team of agents are standing by to assist you; +254 20 3293900, +254 703 093 900, +254 732 143 900
• Video/Chat: Click on the blue button below for video or audio call, or to chat with our team of agents.
• Email: Send us your complaint on  Complaints.Ke@sc.com.

Upon receipt of your complaint, you will receive an acknowledgement via SMS/Email, and we will come back to you within 48 hours with a resolution. Due to the nature of some complaints, resolution may take longer than expected. Should we not be able to resolve your issue in 48 hours, we will inform you and communicate the expected closure date.

When we have resolved your complaint, we will call or write to you to confirm your acceptance of the resolution. You will also receive an SMS/Email confirmation once your issue has been closed.

We are committed to offering our clients the best standards of service across all our touchpoints. Please contact us if you are unhappy with how your complaint has been handled.

Paul Njoki
For Priority Banking, Wealth & Relationship Management
Mobile No: +254 798 476 536
Email: Paul.Njoki@sc.com

Ramona Mwarey
For Personal Banking
Mobile No: +254 707 678 599
Email: Ramona.Mwarey@sc.com

Bernard Kombo
For Business Banking
Mobile No: +254 799 434 987
Email: Benard.Kombo@sc.com

Joan Okello
For Branch Services
Mobile No: +254 798 498 590
Email: JoanAmbuche.Okello@sc.com

Leila Mwaura
For Contact Centre
Mobile No: +254 708 450 357
Email: LeilaNjeri.Mwaura@sc.com

Anastacia Mukeku
For Client Experience
Mobile No: +254 716 365 022
Email: AnastaciaNduku.Mukeku@sc.com

Edith Chumba
Head Consumer, Private and Business Banking, Kenya & East Africa 
Mobile No: +254 740 025 189
Email: Edith.Chumba@sc.com